Job Description

The Senior Restoration Technician role supports the Restoration Manager in delivering high-quality restoration services to clients, insurers, assessors, and stakeholders while ensuring all works are completed safely, efficiently, and to company standards.

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This role will be hands-on in the field, responding to water, fire, mould, storm, impact, and other insurance-related restoration claims. On large jobs the Senior Restoration Technician will act as the on-site leader to ensure that the project is running efficiently while maintaining quality standards.

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Key Responsibilities

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Restoration Services

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- Attend emergency make-safe and restoration call-outs.
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- Conduct water extraction, drying, dehumidification, and moisture monitoring.
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- Perform mould remediation in accordance with industry standards.
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- Carry out fire and smoke damage cleaning and restoration.
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- Undertake contents handling, inventory management, and pack-out services.
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- Install, monitor, relocate, and collect restoration equipment.
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- Complete demolition and strip-out works as required.
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- Assist with the creation and implementation of structural drying and restoration programs.
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- Conduct site assessments and capture the key details required to create accurate and defensible restoration reports and scopes.
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- Maintain accurate moisture mapping and monitoring records.
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Project Delivery

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- Follow restoration scopes prepared by the Restoration Manager.
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- Supervise, mentor, and support technicians, labourers, and contractors to ensure protected and efficient project delivery
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- Provide regular updates on job progress and site conditions.
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- Identify variations, additional damage, or potential risks and report them promptly.
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- Ensure works are completed within agreed timeframes and budgets.
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- Liaise professionally with homeowners, tenants, builders, assessors, and insurers.
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Health, Safety & Compliance

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- Comply with all WHS policies, procedures, and legislative requirements.
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- Ensure all restoration works comply with IICRC standards, WHS requirements and company procedures.
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- Conduct site risk assessments before commencing works.
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- Maintain safe work practices and use PPE at all times.
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- Ensure restoration equipment is operated safely and maintained correctly.
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- Report incidents, hazards, and near misses immediately.
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Administration & Documentation

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- Complete daily job records, moisture readings, photographs, and site reports.
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- Maintain accurate equipment tracking and usage records.
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- Ensure all restoration documentation is submitted on time.
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- Assist with preparing reports for insurers and clients when required.
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Company Representation

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- Present professionally when attending sites and meeting clients.
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- Provide excellent customer service during often stressful claim situations.
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- Maintain company vehicles, tools, and equipment in a clean and serviceable condition.
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- Contribute positively to culture and team environment.
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At Built By Haus Restoration, you'll become part of a supportive and collaborative team that genuinely enjoys working together. We celebrate both the big milestones and the everyday wins, recognising that every contribution makes a difference.

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You'll take on a challenging and rewarding role, giving you the opportunity to expand your skills, and make a meaningful impact to our customers.

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We're committed to investing in our people. You'll receive ongoing mentoring and guidance from our experienced senior team members and Directors, providing valuable opportunities for professional development.

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Above all, we foster a positive, respectful workplace where people are valued, encouraged to share ideas, and empowered to grow both personally and professionally.

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All employees are entitled to two weeks of paid parental leave upon completing one year of continuous employment with the Company.

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📌 Senior Restoration Technician (Rocky River)
🏢 Built By Haus
📍 Rocky River