Job Description

Customer Experience & Brand Coordinator - Yarrawonga

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Grown. Created. Made. Loved.

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At Rich Glen, everything begins on our family farm.

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What started in 1998, when father and son Franc and Daimien planted over 35,000 olive trees along the Murray River, has grown into a proudly family-owned business creating award-winning food, skincare and gifting products enjoyed across Australia.

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From the olives we grow to the products we craft and the experiences we create, every part of our business is connected by a simple belief: the best products come from the best ingredients and the best people.

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We're looking for a Store Manager for our Yarrawonga Provedore who takes pride in everything they do, enjoys working as part of a close-knit team, and understands that behind every order is a customer waiting for a Rich Glen experience.

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About the Role:

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Are you a natural relationship-builder with a sharp eye for brand consistency? We are seeking a Customer Experience & Brand Coordinator to ensure every customer interaction is warm, responsive, and unmistakably Rich Glen.

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Reporting to the Head of Brand & Communications, you will split your time between championing customer care and supporting exciting marketing campaigns, product launches, events, and partnerships. This highly team-oriented role bridges customer service and brand administration, connecting internal teams to deliver a seamless brand experience.

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Key Responsibilities:

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- Exceptional Customer Care: Act as the primary point of contact via phone, email, website, and social media. Turn complex inquiries regarding products, orders, deliveries, and returns into positive, loyal brand experiences.
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- Insights & Improvement: Maintain the Customer Experience Register and prepare monthly reports. Analyse customer trends to optimise the journey using a "receive → resolve → record → analyse → improve" mindset.
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- Brand Coordination: Provide administrative support for events, activations, and promotional campaigns.



Coordinate gifting and product samples for influencers, media, and brand partners.
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- Brand Consistency: Collaborate internally to align customer service communications with the Rich Glen tone of voice. Share actionable customer feedback with Brand, E-commerce, Retail, and Warehouse teams.
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- Systems & Data Integrity: Confidently use business systems to manage inquiries, orders, and credits. Maintain real-time records and responsibly leverage digital tools and practical AI solutions to improve workflow.
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Essential Skills & Experience:

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- Background in customer service, customer experience, brand coordination, or marketing administration.
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- Exceptional telephone manner with the ability to build immediate rapport, confidence, and trust.
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- Experience managing customer inquiries and complaints through to complete resolution with empathy and sound judgment.
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- Outstanding coordination skills to manage multiple priorities, tight deadlines, and detailed asset tracking.
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- Highly proficient with Google Workspace and a fast learner of e-commerce and customer databases.
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- Experience within a premium consumer, retail, food, beauty, skincare, hospitality, or lifestyle brand.
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- Exposure to CRM platforms, influencer gifting, PR, or partnership coordination.
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- Familiarity with AI-enabled workflow tools and automated business systems.
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- A genuine interest in regional business, agriculture, and the Rich Glen story.
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Why Rich Glen?

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At Rich Glen, you're more than a job title.

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You'll be part of a family-owned business where people genuinely care about one another, where ideas are welcomed, and where everyone contributes to something bigger than themselves.

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We offer:

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- Exceptional remuneration
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- Meaningful team member advantages and product discounts
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- Opportunities for personal and professional growth
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- Recognition of milestones and achievements
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- A supportive team culture built on trust, respect and collaboration
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- The opportunity to make a genuine impact in a fast-growing Australian brand
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Rich Glen
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📌 Customer Experience & Brand Coordinator (Yarrawonga)
🏢 Rich Glen Olive Estate
📍 Yarrawonga