Job Description

Nurse Next Door is a national home care provider. Our Care Services Team plays a critical role in answering inbound calls, managing client inquiries, and coordinating client and employee schedules from all over Australia.

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With the purpose of "Making Lives Better", Nurse Next Door is passionate about making a difference in the lives of the people we serve.

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About Us

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Nurse Next Door is a national home care provider. Our Care Services Team plays a critical role in answering inbound calls, managing client inquiries, and coordinating client and employee schedules from all over Australia.

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With the purpose of "Making Lives Better", Nurse Next Door is passionate about making a difference in the lives of the people we serve.

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About the Opportunity

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Are you a customer service and scheduling superstar who loves delivering that absolute "Wow!" experience? Do you thrive in a vibrant, fast-paced environment surrounded by passionate, like-minded people?

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Our Care Services Team in Hawthorn is growing! While our essential care operations run 24/7, we are currently looking for flexible, dedicated, full-time Care Services Specialists to join our team on a rotating roster.

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If you are a compassionate problem-solver who loves helping others and wants to represent a premium care brand like Nurse Next Door, we want to hear from you!

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To provide seamless, around-the-clock support to our clients and partners, this role operates on a 5-day rotating roster across Monday to Sunday.

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Shift Windows: Your standard shifts will be scheduled between 6:00 AM and 10:00 PM.

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Location: This is a 100% office-based role at our Hawthorn headquarters.

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What You'll Be Doing Daily

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- Brand Representation & Client Care: Proudly embody the Nurse Next Door values by delivering compassionate care, empathy, and education to clients, families, and community partners.
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- Scheduling & Roster Management:



Leverage strong problem-solving skills to build, coordinate, and optimise both short-term and long-term client care schedules, ensuring seamless coverage.
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- Workflow & Communication: Efficiently multitask and triage incoming inquiries and follow-ups from clients and caregivers across phone and email.
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- Active Listening & Intake: Holistically engage with callers, listening deeply to assess care needs and gather complete, essential information.
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- Data Integrity & Documentation: Maintain precise records by accurately capturing, documenting, and sharing critical scheduling and client details across the care team.
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Who You Are (Our Ideal Match)

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- You are genuinely passionate about exceeding client expectations and spreading positivity.
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- You have high emotional intelligence - active listening, compassion, and empathy come naturally to you.
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- You are process-driven, love following systems, and have a sharp eye for detail.
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- You thrive in busy environments; short deadlines don't rattle you.
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- You are a solution oriented team player who isn't afraid to ask questions to get the job done right.
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Your Skills & Experience:

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- Proven experience in a customer care, call center, or scheduling workplace.
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- Exceptional written and verbal communication skills.
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- Tech-savvy with strong computing skills (highly proficient in G-Suite: Gmail, Drive, Docs, and Calendar).
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- Flexibility to work a rotating roster that includes weekend shifts.
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Benefits

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- Our people promise! We want to be the next step in your career and provide opportunities for growth opportunities and progression
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- An award-winning culture recognised for being disruptive and innovative within the healthcare space
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- We value and appreciate the fact that you care
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- We'll guide you while also giving you the opportunity to thrive on your own two feet
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- We celebrate and recognise every achievement, no matter big or small
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📌 Care Services Specialist (Williamstown)
🏢 Nurse Next Door
📍 Williamstown