Job Description

Priority Disability Care Australia – Guildford NSW

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Priority Disability Care Australia (PDCA) is seeking an experienced and highly organised NDIS Rostering & Workforce Coordinator to take ownership of our end-to-end rostering and workforce coordination function.

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This is not simply an administrative rostering role. We are looking for someone who can confidently manage a busy and complex disability support roster, proactively resolve staffing issues and ensure continuity of support for our participants.

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You will work closely with our Client Operations team while having explicit ownership of the rostering and workforce function.

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Priority Disability Care Australia – Guildford NSW

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Priority Disability Care Australia (PDCA) is seeking an experienced and highly organised NDIS Rostering & Workforce Coordinator to take ownership of our end-to-end rostering and workforce coordination function.

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This is not simply an administrative rostering role. We are looking for someone who can confidently manage a busy and complex disability support roster, proactively resolve staffing issues and ensure continuity of support for our participants.

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You will work closely with our Client Operations team while having clear ownership of the rostering and workforce function.

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NDIS Rostering & Workforce Coordinator

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Priority Disability Care Australia (PDCA) is seeking an experienced and highly organised NDIS Rostering & Workforce Coordinator to take ownership of our end-to-end rostering and workforce coordination function.

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This is not simply an administrative rostering role. We are looking for someone who can confidently manage a busy and complex disability support roster,



proactively resolve staffing issues and ensure continuity of support for our participants.

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You will work closely with our Client Operations team while having clear ownership of the rostering and workforce function.

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About the Role

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Your responsibilities will include:

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- End-to-end management and maintenance of participant and support worker rosters
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- Managing a high-volume disability support roster across multiple service types
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- Proactively identifying and filling current and upcoming roster gaps
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- Managing staff availability, sick calls, cancellations and short-notice changes
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- Coordinating replacement workers and resolving urgent staffing issues
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- Matching support workers appropriately to participant needs, preferences and required competencies
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- Maintaining continuity of support and minimising disruption to participants
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- Maintaining accurate and up-to-date rosters within ShiftCare
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- Monitoring worker hours, overtime and workforce capacity
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- Identifying recurring staffing shortages and communicating recruitment requirements to management
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- Working closely with Client Operations where participant needs impact rostering
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- Ensuring workers allocated to services have the appropriate compliance requirements and competencies
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- Communicating roster changes clearly and professionally with support workers and relevant team members
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- Monitoring roster efficiency and workforce utilisation
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- Maintaining clear documentation and handover processes
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- Providing management with updates on roster gaps, workforce capacity and emerging issues
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- Participating in agreed after-hours/on-call arrangements where required
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You MUST have previous rostering experience to be considered for the role.

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📌 NDIS Rostering & Workforce Coordinator (New South Wales)
🏢 Priority Disability Care Australia
📍 New South Wales