Our Ballarat branch is seeking a motivated and organised Service Writer to join our Service team. This is a great opportunity for someone who enjoys customer service, administration, and working in a fast-paced environment while building a long-term career with a global industry leader.
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What We Offer
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- Competitive remuneration package
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- Ongoing training and professional development
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- Career advancement opportunities within a global organisation
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- Supportive team culture and collaborative working environment
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- Stable, long-term career with a growing business
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- Employee Assistance Program (EAP)
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About the Role
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As a Service Writer, you will play a key role in supporting the day-to-day operations of the Service Department. Working closely with technicians, customers, and the Service Manager, you'll help ensure workshop administration is completed accurately and efficiently while delivering exceptional customer service.
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Key Responsibilities
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- Responding to internal and external customer enquiries
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- Creating and managing service work orders from commencement through to invoicing
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- Maintaining accurate service records and department documentation
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- Updating customer and equipment information within company systems
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- Assisting with technician efficiency reporting
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- Processing warranty and product improvement program claims
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- Supporting the Service Department with administrative and operational tasks
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- Contributing to a positive customer experience and efficient workshop operations
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What You'll Bring
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- Previous administration or customer service experience
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- Strong organisational skills and attention to detail
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- Excellent communication and interpersonal skills
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- Confidence using Microsoft Office and learning new systems
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- Ability to prioritise work and meet deadlines in a fast-paced environment
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- A team-oriented, team-focused approach
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- A general understanding of mechanical or technical terminology is advantageous but not essential
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- Year 12 completion or relevant experience is desirable
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📌 Service Writer (City of Ballarat)
🏢 Brandt Tractor
📍 City of Ballarat
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