Job Description

At Delivering 4 Customers (D4C), we're delivering one of Australia's largest essential infrastructure programs.

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As an alliance between John Holland, Service Stream and WSP, we're partnering with Sydney Water to deliver a $34 billion program of works. From Bondi to Gerringong and west to the Georges River National Park, we're helping shape the future of Sydney's water network.

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Whether your strength is working with the public, creating engaging content or turning project chaos into colour-coded perfection, this could be the role for you.

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About the role

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No two days are the same in this fast-paced, people-focused role.

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You'll partner closely with project teams and Sydney Water stakeholders to deliver communication and community engagement activities that keep customers, residents and stakeholders informed and engaged throughout project delivery.

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Whether you're developing communications campaigns, managing community enquiries, creating social content, coordinating events or supporting project teams through sensitive stakeholder issues, you'll be a trusted advisor helping us maintain strong relationships with the communities we serve.

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What you'll be doing

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- Develop and deliver communication and community engagement plans for major infrastructure projects.
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- Create engaging content across a range of channels, including social media, digital communications, presentations and community materials.
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- Build strong relationships with local residents, businesses, community groups and key stakeholders.
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Coordinate community engagement activities, information sessions and stakeholder meetings.

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Manage customer enquiries, complaints and feedback, ensuring timely and professional responses.

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Work closely with project teams to identify risks, manage issues and support positive project outcomes.

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Monitor communication effectiveness and provide recommendations for continuous improvement.





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Support reputation management initiatives and help promote the D4C and Sydney Water brands.

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About you

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We're looking for someone who is an excellent communicator, loves working with people and understands how to connect with diverse audiences.

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You'll bring:

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- Experience in communications, community engagement, stakeholder relations, public relations, marketing or a related field.
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- Strong written communication skills with the ability to create clear, engaging and audience-focused content.
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- Confidence using social media and digital communication platforms to engage communities and stakeholders.
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- Experience working in project-based environments such as infrastructure, construction, utilities, government or similar industries.
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- Exceptional stakeholder management and relationship-building skills.
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- The ability to manage competing priorities and work effectively in a fast-paced environment.
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- Strong problem-solving skills and confidence handling community enquiries and sensitive issues.
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- Tertiary qualifications in Communications, Journalism, Marketing, Public Relations, Community Engagement or a related discipline (or equivalent experience).
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- A current driver's licence.
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The benefits of working with D4C

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At D4C you'll enjoy a secure, long-term pipeline of interesting and challenging projects, where safety, innovation and collaboration are encouraged, recognised and rewarded.

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- Permanent employment with John Holland, Service Stream or WSP, with the potential for future work beyond the Sydney Water contract
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- Personal and career development training
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- Employee Assistance Programs (EAP)
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We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

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📌 Community Engagement Advisor (New South Wales)
🏢 Delivering 4 Customers
📍 New South Wales