Job Description

WE ARE CLOVER, AN INTEGRATED PIPELINE INFRASTRUCTURE BUSINESS

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Led by a passionate team of industry professionals, we combine strategic project consultation, product innovation and service excellence to specify and deliver world-class pipeline infrastructure products across Australia and the Asia Pacific region.

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Clover invests in individuals backed by decades of experience and a technical appreciation for the work we deliver for our clients. With technical expertise at our core, our team takes a customer-centric approach across major project delivery and day-to-day support. We value collaboration and take the time to find individuals who thrive within a passionate and ambitious work environment.

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Due to continued growth, we are seeking a professional, organised and customer-focused Receptionist to join our Melbourne (Craigieburn) team. This role is the first point of contact for our business and plays an important part in supporting the day-to-day operations of the office while providing administrative assistance to the Victorian Sales Team.

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Position Purpose

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- Deliver a professional and welcoming first impression to all visitors and callers.
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- Provide exceptional customer service to internal and external stakeholders.
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- Assist the Victorian Sales Team with administrative and sales support functions.
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- Ensure the smooth day-to-day operation of the reception and office environment.
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- Maintain accurate administration and support business operations efficiently.
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Position Responsibilities

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- Ensure own behavior complies with Clover Pipelines policies and legislative regulations.
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- Provide a professional, positive and customer-focused experience to all visitors and customers.
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- Answer and direct incoming telephone calls promptly and professionally.
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- Welcome visitors and notify staff of their arrival.
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- Manage incoming and outgoing mail,



courier bookings and deliveries.
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- Maintain meeting rooms, reception and common office areas to a high standard.
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- Assist with general administration duties across the business.
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- Maintain confidentiality of company and customer information.
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- Support the Victorian Sales Team with administrative tasks and day-to-day coordination.
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Operational Improvement

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- Identify opportunities to improve administrative processes and office efficiency.
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- Assist with implementing improved filing and document management systems.
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- Maintain accurate records and ensure documentation is current and organised.
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- Contribute ideas that improve customer service and internal workflows.
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Daily Tasks of the Role Include but Are Not Limited To

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- Answering and directing incoming calls.
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- Greeting clients, suppliers and visitors.
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- Managing reception, meeting rooms and office presentation.
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- Coordinating incoming and outgoing mail and courier services.
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- Assisting with the preparation of quotations, sales documentation and customer correspondence.
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- Processing customer enquiries and directing requests to the appropriate team member.
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- Assisting the Victorian Sales Team with data entry and maintaining customer records.
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- Preparing reports, spreadsheets and presentations as required.
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- Ordering office supplies and maintaining office inventory.
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- Scheduling meetings and assisting with calendar management.
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- Supporting onboarding administration for new employees when required.
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- Filing, scanning and maintaining electronic and hard copy records.
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- Assisting with company events, meetings and training coordination.
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- Providing administrative support to management and other departments as required.
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- Maintaining a clean, organised and professional reception area at all times.
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- A high standard of professional conduct, integrity and honesty.
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- Excellent communication and interpersonal skills.
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- Strong organisational and time management skills.
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- Exceptional attention to detail.
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- Ability to priorities tasks and manage multiple responsibilities.
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- Friendly, approachable and professional presentation.
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- Self-motivated with the ability to work independently and within a team.
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- Strong problem-solving skills and initiative.
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- Commitment to delivering exceptional customer service.
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Key Role Relationships

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- Operations Manager
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- Distribution Team
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- Customers
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- Visitors and Contractors
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Experience, Qualifications & Skills

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- Previous experience in a Receptionist, Administration or Customer Service role.
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- Excellent verbal and written communication skills.
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- Strong computer skills with Microsoft Office Suite (Outlook, Word, Excel and Teams).
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- Excellent organisational and multitasking abilities.
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- Ability to work in a fast-paced environment.
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- Strong attention to detail and accuracy.
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Advantages

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- Competitive salary package commensurate with experience.
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- Join a close-knit team recognised as leaders within the pipeline infrastructure industry.
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- Ongoing training and career development opportunities.
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- Supportive and collaborative working environment.
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- On-site parking.
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- Immediate start available for the right candidate.
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📌 Receptionist (Williamstown)
🏢 Clover Pipelines
📍 Williamstown