Job Description

ARA Fire is a leading provider of fire protection and life safety solutions across Australia. We are seeking a highly organised and customer-focused Administration Assistant to support our service operations and help deliver outstanding service to our clients.

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This role is ideal for someone who enjoys working in a fast-paced environment, has strong attention to detail, and thrives on keeping systems, schedules, and administrative processes running efficiently.

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About the Role

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You will play a key role in supporting our service team by coordinating administrative activities, processing work orders, assisting with invoicing, maintaining customer records, and providing exceptional customer service.

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Key Responsibilities

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- Answer and manage customer enquiries via phone and email.
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- Schedule service appointments and support technician coordination.
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- Enter and maintain job information within company systems.
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- Process completed service jobs for invoicing.
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- Perform invoice quality checks and ensure customer requirements are met.
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- Maintain accurate customer, property, and service records.
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- Generate reports and assist with administrative documentation.
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- Support supervisors and technicians with administrative requirements.
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- Manage filing, correspondence, and office administration tasks.
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- Assist with continuous improvement initiatives and operational support.
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What We're Looking For

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- Previous experience in an administration, customer service, or office support role.
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- Strong organisational and time-management skills.
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- Excellent verbal and written communication skills.
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- High level of accuracy and attention to detail.
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- Robust Microsoft Office skills, particularly Outlook, Word and Excel.
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- Ability to manage multiple priorities in a busy environment.
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- A proactive attitude and willingness to support the wider team.
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- Experience within a service, trades, construction, facilities, or fire protection environment is highly regarded.
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Why Join ARA Fire?

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- Join a respected Australian-owned organisation.
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- Supportive and collaborative team environment.
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- Opportunities for professional development and career growth.
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- Diverse and varied role where no two days are the same.
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- Be part of a business focused on safety, service excellence, and innovation.
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📌 Administration Assistant (Victoria)
🏢 ARA FIRE PROTECTION SERVICES
📍 Victoria