Job Description

Booking patient appointments and procedures

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Liaising with hospital staff

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Verifying Medicare and private health insurance details

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Completing patient invoicing, Medicare, DVA and Eclipse claims

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Following up rejected or delayed claims and unpaid invoices

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Obtaining results and maintaining accurate patient records

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Scanning and attaching documentation; managing incoming mail and emails

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Facilitating communication between patients, the Specialist and staff

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Maintaining strict confidentiality of patient, practice and financial information

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Ensuring a high level of accuracy in all administrative and billing tasks

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Key Responsibilities

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- Answering incoming phone calls
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- Booking patient appointments and procedures
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- Liaising with hospital staff
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- Verifying Medicare and private health insurance details
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- Completing patient invoicing, Medicare, DVA and Eclipse claims
n
- Following up rejected or delayed claims and unpaid invoices
n
- Obtaining results and maintaining accurate patient records
n
- Scanning and attaching documentation; managing incoming mail and emails
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- Facilitating communication between patients,



the Specialist and staff
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- Maintaining strict confidentiality of patient, practice and financial information
n
- Ensuring a high level of accuracy in all administrative and billing tasks
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The Successful Applicant Will:

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- Be compassionate with a caring and professional disposition
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- Have robust attention to detail
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- Demonstrate a friendly and patient-focused approach
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- Present professionally at all times
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- Remain calm and composed under pressure
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- Be motivated and willing to learn
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Essential Criteria

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- Excellent organisational skills with the ability to take initiative and follow instructions
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- Strong computer literacy
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- Ability to work independently and as part of a team
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- Previous experience in medical rooms (highly recommended)
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- Experience using Xestro or similar medical software
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If you are an experienced medical receptionist who takes pride in your work and enjoys being part of a professional and hardworking team, we would love to hear from you.

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📌 Medical Reception (Williamstown)
🏢 seek.com.au
📍 Williamstown