- Location: QLD, WA, ACT, VIC, NSW, NT, SA or TAS + Hybrid Working
- Australian Citizenship is essential (Current Baseline OR NV1 Preferred)

Long term contract opportunity available for an experienced EL1 Platform Operations Lead to join a Federal Government program delivering major ICT initiatives across a complex, business-critical enterprise workplace.

This is a senior leadership position responsible for leading a team of Senior Platform Engineers and providing operational leadership and accountability for a highly complex CRM platform, with Salesforce as a core component.

You will be responsible for:

- Leading and managing a team of Senior Platform Engineers, including work allocation, mentoring, training and upskilling.
- Providing clear operational leadership and accountability for the Salesforce platform.
- Developing, documenting and implementing processes to improve the efficiency and effectiveness of platform enablement.
- Responding to major incidents and representing the directorate with internal stakeholders and external vendors.
- Managing vendor relationships and engaging with internal ICT teams to progress platform enablement activities.
- Coordinating testing activities, stakeholder sign-offs and Change Advisory Board (CAB) representation for releases.
- Coordinating with release management, testing, architecture,



platform and digital delivery teams to manage critical paths, stakeholders and parallel release trains.
- Proactively managing platform risks, dependencies and release cycles.
- Improving release management and change governance.
- Supporting platform security through proactive security patching, penetration testing and security maturity assessments.

To be successful you will need to have the following:

- More than 5 years’ experience leading and managing ICT support teams.
- Experience supporting or managing complex CRM/business systems.
- Deep Salesforce platform expertise, including Service Cloud, Experience Cloud and integrations.
- Technical leadership experience managing senior support engineers.
- Strong vendor management and stakeholder engagement skills across ICT and business divisions.
- Proven capability in major incident response, change governance and release coordination.
- Strong understanding of the Salesforce SDLC, including DevOps, CI/CD and platform enablement.
- Demonstrated experience in process development, documentation and implementation.
- Strong problem-solving and troubleshooting skills.
- The ability to translate complex technical concepts into user-friendly explanations and solutions.

This role will be offered as an initial 12 month contract with view to extend.

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📌 Salesforce Platform Operations Lead (Melbourne)
🏢 BLACKROC Recruitment
📍 Melbourne