Ku-ring-gai Council is seeking a Strategic Customer Experience Leader to drive an organisation-wide service transformation. You will lead the Customer Service team, implement customer service standards and governance, and use insights to identify systemic improvements across digital and non-digital channels.
You willpartner with senior leaders to embed a customer-focused culture, improve accountability and deliver practical, sustainable service improvements, reporting to the Director Community.
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📌 Head of Customer Experience & Service Transformation (City of Sydney)
🏢 Mcarthur
📍 City of Sydney
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