Job Description

DFP Recruitment is seeking 5 experienced Customer Service/Contact Centre Consultants to join a short-term outbound customer engagement campaign commencing in early September.

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This is a fixed‐term contract of approximately 2–3 weeks, providing an excellent opportunity for candidates who are immediately available and comfortable working in a high‐volume outbound calling environment.

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Please note: This role is in‐office only. There are no work from home opportunities for the duration of this assignment.

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About the Role

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Working as part of a dedicated campaign team, you will contact existing customers to understand their interests, gather information and identify suitable opportunities for further engagement.

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- Conduct outbound calls to customers using an automated dialling platform
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- Follow structured call scripts and qualification processes
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- Capture accurate customer feedback and call outcomes
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- Record customer insights and reasons for non‐progression
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- Identify and refer suitable prospects for further follow‐up
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- Maintain accurate customer records and campaign notes
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- Meet daily activity, quality and data accuracy requirements
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- Work effectively within a fast‐paced, target‐driven workplace
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About You

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We are looking for confident and customer‐focused individuals who enjoy speaking with people and can quickly learn new systems and processes.

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- Previous contact centre, outbound calling or customer service experience
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- Excellent verbal communication and interpersonal skills
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- Confidence working within a structured or scripted environment
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- Strong computer skills and the ability to navigate multiple systems
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- Accurate data entry and administration skillsThe ability to work towards daily activity and quality targets
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- A professional and positive approach to customer interactions
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Experience within automotive, retail or sales environments will be advantageous but is not essential.

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What's on Offer?

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- Short fixed‐term contract of approximately 2–3 weeks
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- 5 positions available
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- Training commencing 3 September 2026
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- Campaign commencing 7 September 2026
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- Full training and ongoing campaign support provided
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Client interviews will be conducted from 12pm on Wednesday, August 19th until COB Friday, August 21st.

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Please note: This is a short fixed‐term contract and is not expected to extend beyond the campaign period. Candidates should be available for the full duration of the assignment.

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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

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In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

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Do not submit any sensitive personal information in your resume.

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For further information on how DFP processes your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies.

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📌 Outbound Customer Service Operator (South Australia)
🏢 Dfp Recruitment
📍 South Australia