Job Description

We're after an organised, reliable person to own our monthly billing, cost recovery, insurance renewals and day-to-day business support. You'll run your own workload start to finish and keep things ticking behind the scenes.

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Please note: this is not an accounts (AR/AP) role. There's no chasing payments or paying bills - we handle that separately. This role is about billing preparation, reconciliation, renewals and admin.

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Who we are

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INS Consulting is a managed service provider (MSP) delivering IT, networking and security services to Australian businesses. We're a small, down-to-earth team, part of a wider group that includes an electrical arm. You'll have direct access to leadership and your work will make a visible difference.

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What you'll do

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Monthly billing & invoicing

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- Prepare monthly invoicing for recurring managed-services clients
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- Reconcile subscription costs (Microsoft 365, security, backup) so clients are billed accurately
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- Check ad hoc / labour time entries and follow up on anything missing or unclear
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Cost recovery & on-charging

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- Review company card and supplier costs, and on-charge them to the right client
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- Flag anything unusual or unallocated
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Insurance & compliance admin

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- Track and renew insurance policies (professional indemnity, WorkCover,vehicles etc)
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- Keep policy documents organised and liaise with brokers as needed
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Director & business support

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- Keep the Director's recurring tasks and deadlines on track
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- Maintain trackers and internal documentation, and help with general admin
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What we're looking for

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Must-haves

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- Australian citizen or permanent resident
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- Experience in an MSP, IT services or technology business - you understand how managed-services billing and subscriptions work
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- Admin or billing-support experience - you've done invoicing or cost reconciliation and can work independently
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- Strong attention to detail and a process-improvement mindset
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- Confident with spreadsheets, billing systems and financial data
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- Trustworthy and discreet with sensitive commercial information
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Nice-to-haves

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- Autotask / Datto PSA (or similar - ConnectWise, Halo)
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- Microsoft 365 and other IT related subscription experience
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- ConnectBooster / Xero or similar billing/payment platforms
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- Managing insurance renewals or compliance admin
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- Marketing / Social media interests
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What we offer

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- $55,000-$65,000 + super (pro-rata for part-time)
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- Room to go higher for the right person who can lend a hand with our marketing and social media
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- Real ownership - you'll run your areas, not just follow instructions
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- Flexible hours - pick a consistent start/finish that suits (e.g. 8am-4:30pm to 9:30am-6pm)
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- Part time (4 days) or full-time (5 days) considered
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- Inner-west location (West Footscray) with parking, a short walk to the train station, a great local café and green space nearby
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- Long-term growth as the business expands
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📌 Billing and Administration Coordinator (Victoria)
🏢 INS Consulting
📍 Victoria