Job Description

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- Managing major customer accounts and driving collection outcomes.
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- Following up overdue accounts to achieve monthly collection targets.
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- Investigating, logging and resolving account disputes in collaboration with internal stakeholders.
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- Monitoring customer accounts to ensure timely allocation of payments and credits.
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- Liaising with Commercial Managers, Business Managers and customers to resolve outstanding issues.
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- Preparing recommendations relating to legal recovery action, refunds and write-offs.
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- Maintaining accurate customer records and account notes within internal systems.
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- Assisting with month-end reporting activities.
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- Supporting and mentoring less experienced team members where required.
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- Building strong relationships across finance, operations and customer-facing teams to improve collection performance.
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- Managing major customer accounts and driving collection outcomes.
n
- Following up overdue accounts to achieve monthly collection targets.
n
- Investigating, logging and resolving account disputes in collaboration with internal stakeholders.
n
- Monitoring customer accounts to ensure timely allocation of payments and credits.
n
- Liaising with Commercial Managers, Business Managers and customers to resolve outstanding issues.
n
- Preparing recommendations relating to legal recovery action, refunds and write-offs.
n
- Maintaining accurate customer records and account notes within internal systems.
n
- Assisting with month-end reporting activities.
n
- Supporting and mentoring less experienced team members where required.
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- Building strong relationships across finance, operations and customer-facing teams to improve collection performance.
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Manage high-value accounts for a leading national organisation

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Autonomous role with strong stakeholder engagement

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A successful Credit Controller should have:

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- A minimum of 4 years' experience in credit control, accounts receivable or a similar finance role.
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- Strong knowledge of credit management and accounting principles.
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- Tertiary qualifications in Accounting, Finance or a related discipline (preferred).
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- Excellent stakeholder management and communication skills.
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- Proven ability to manage competing priorities and meet deadlines.
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- Strong problem-solving and dispute resolution capabilities.
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- A customer-focused approach with the ability to build rapport and maintain positive relationships.
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- High levels of resilience, accountability and attention to detail.
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- A collaborative, reliable and professional work ethic.
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Our client is a well-established organisation with a solid reputation for delivering exceptional service and maintaining long-term customer relationships.

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- Competitive salary ranging from $80,000 to $90,000 + Super
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- Opportunity to manage a high-profile portfolio of key customer accounts.
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- Exposure to senior stakeholders across finance, commercial and operational functions.
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- Supportive and collaborative team environment.
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- Ongoing career development and progression opportunities.
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- A culture built on integrity, customer service excellence and continuous improvement.
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📌 Credit Controller (New South Wales)
🏢 Michael Page
📍 New South Wales