Job Description

Order Fulfilment & Customer Service Coordinator - Chadstone

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We're looking for someone who enjoys owning their work, can confidently partner with internal and external stakeholders, and is keen to learn our way of doing things - not just repeat what worked in a past role. If this sounds like you, keep reading!

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About the Role

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As an Order Fulfilment & Customer Service Coordinator, you will be the key contact for managing customer orders end-to-end, ensuring a seamless experience from order entry through to delivery. You'll work closely with warehouse, logistics, supply chain, and account management teams to ensure everything goes to plan - accurately, on time, and with exceptional service.

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You'll manage customer enquiries across email and phone, monitor stock availability, communicate lead times, and proactively address any issues impacting DIFOT performance.

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Key Responsibilities

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- Manage the full order fulfilment process, including proactive communication with customers and stakeholders
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- Process customer orders and queries accurately to ensure Delivery in Full, On Time (DIFOT)
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- Maintain accurate customer pricing, special conditions, and order notes
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- Oversee the customer service & claims inbox, ensuring all enquiries are actioned promptly and professionally
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- Partner with warehouse, logistics, and supply chain teams to resolve order-related issues
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- Serve as the primary order management contact for your allocated accounts
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- Identify and recommend process improvements to enhance order accuracy, efficiency, and customer satisfaction
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- Work confidently and autonomously while contributing positively to a supportive team environment
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What You Bring

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- Proven experience in order fulfilment, 3PL order management, or structured customer service environments
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- Strong stakeholder management skills, ideally dealing with foodservice accounts and major distributors
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- SAP experience is essential
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- Experience with EDI and MS Office applications
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- Solid understanding of order fulfilment workflows and business processes
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- Customer-centric mindset with excellent communication skills
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- Ability to work under short lead times, manage workload peaks, and stay accountable
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- Willingness to learn our processes and adapt to a new way of working
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Why You'll Love Working Here

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- Hybrid working arrangement
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- Free onsite car parking
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- Bus access to and from nearby train station
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- Close proximity to the shopping precinct - food, retail, and great coffee options
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- Supportive team environment with opportunities to learn, grow, and contribute
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If you're a confident, proactive Order Fulfilment professional who enjoys building strong relationships and delivering exceptional customer experiences, we'd love to hear from you.

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📌 Order Fulfilment & Customer Service Coordinator - Chadstone (Yallourn)
🏢 SunRice
📍 Yallourn