Job Description

Join Australia's leader in sustainable, total waste management solutions.

n

Who we are

n

TOMRA Cleanaway is Australia's leading container deposit scheme network operator and commodity management provider. Delivering accessible and convenient refund/collection point networks across some of Australia's largest markets. We work with a diverse range of customers from consumers, return point partners and operational service delivery partners to deliver a World Class customer service experience.

n

Your new role

n

n
- Respond to internal and external customer queries.
n
- Answering phone calls on first ring.
n
- Manage relationships between stakeholders and provide first line resolution.
n
- Manage customer complaints to resolution, following set procedures.
n

n

Your skills and experience

n

n
- Exceptional phone manner
n
- Highly organised
n
- Excellent communication and time management skills
n
- Intermediate skills in MS office suite are required
n
- Previous experience using CRM tools e.g., Sales Force would be highly regarded
n




- Understanding of urgency and working towards set KPIs and SLAs
n

n

What we offer

n

n
- Competitive Salary Package
n
- Learning and development opportunities
n
- Scope for growth within the business
n
- Support from a strong network of business partnersEmployee share program
n
- Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more
n

n

TOMRA Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people and those of all ages are encouraged to apply.

n

n
- Multiple Casual Position – CDS Eastern Creek, NSW
n
- Great team setting, be valued, rewarded and recognised
n
- Call center operating hours of 7am till 10pm, 7 days a week
n

n

www.TOMRACleanaway.com.au

#J-18808-Ljbffr

📌 Customer Service Officer (New South Wales)
🏢 Cleanaway
📍 New South Wales