Health, Medical & Pharmaceutical

Skills Required: Communication Skills Coordination Skills Attention to Detail Receptivity Billing Processes Customer Service Records Management Knowledge of Finance Rapid Learning Regulatory Requirements Service Quality Nursing Home Care Administrative Operations Procurement

Job Description

The HELF Coordinator is responsible for the effective management of HELF service uptake and ongoing subscriptions, including agreements, purchase orders, and maintaining accurate service registers. The role ensures annual and ad-hoc reviews are completed while delivering high-quality, empathetic, and timely customer service to prospective clients, in line with organisational and regulatory requirements. In this role you are responsible for managing resident enquiries and delivering high - quality customer service related to Higher Everyday Living Fee (HELF) services. This role is a Permanent Part -time role, 72 hours over a 9-day fortnight.

- Manage the HELF program and offering
- Support residents and families to choose
- Manage agreements and compliance
- Coordinate delivery and billing
- Protect residents and uphold standards





About the Employer

Garden Village is a premier aged care, community service and retirement living provider located in the coastal hub of Port Macquarie. Garden Village has supported our community for over 45 years and is recognised as an industry leader.

About the Candidate

- Experience in aged care, customer service, finance/administration or a related field.
- Strong understanding of, or the ability to quickly learn, aged care fees and the Aged Care Act.
- Excellent communication skills and the ability to explain complex information simply.
- High attention to detail with robust administration and record-keeping skills.
- Experience with residential aged care funding, billing or additional/extra services.
- Familiarity with HELF or aged care management and billing systems.
- Knowledge of the aged care regulatory and compliance environment.

Bushland Health Group - Port Macquarie, NSW

Bushland Health Group - Port Macquarie, NSW

Building skills and capacity in the aged care sector

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📌 Helf Coordinator (Port Macquarie)
🏢 Ageing Australia
📍 Port Macquarie