Job Description

Experienced Mental Health / Disability Support Worker

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Experienced Mental Health / Disability Support Worker – Complex Psychosocial Support

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Location: Mareeba, QLD
n Employment: Casual / Part-Time
n Organisation: Hugo Care

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About the Role

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Hugo Care is seeking an experienced, mature and emotionally resilient Disability Support Worker to provide individualised community-based support to an NDIS participant in the Mareeba area.

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This position is particularly suited to a support worker with experience in mental health, psychosocial disability, trauma-informed care and behaviours of concern.

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The participant requires a worker who can remain calm and professional during periods of heightened anxiety, emotional distress or verbal escalation while maintaining clear and respectful professional boundaries.

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This is not an entry-level support role. Previous experience supporting people with complex psychosocial needs is highly desirable.

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Key Responsibilities

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- Provide respectful, person-centred one-to-one support
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- Support community access, appointments and daily activities
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- Assist the participant with organisation, technology and everyday tasks within the support-worker scope of practice
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- Use trauma-informed and person-centred communication approaches
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- Recognise early signs of emotional escalation and respond appropriately
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- Apply calm and appropriate de-escalation strategies
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- Maintain clear professional boundaries
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- Validate the participant's feelings and concerns without reinforcing unverified beliefs
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- Safely redirect conversations and activities when appropriate
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- Maintain safety during community access and transport
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- Complete clear, factual and objective progress notes and behaviour observations
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- Report incidents and significant changes promptly to the RN/management team
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- Follow Hugo Care's Behaviour Management, Risk Management and Emergency/Crisis Plans.
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Who We Are Looking For

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- Calm, patient and emotionally resilient
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- Confident working independently
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- An excellent listener and communicator
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- Non-confrontational but able to maintain firm professional boundaries
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- Able to remain composed when challenged or criticised
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- Experienced in supporting people experiencing significant anxiety or emotional dysregulation
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- Comfortable supporting people who may experience suspiciousness, fixed beliefs or altered perceptions
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- Skilled in de-escalation and trauma-informed support
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- Able to recognise when a situation is becoming unsafe and follow escalation procedures
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- Reliable, punctual and consistent
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- Excellent at objective clinical/support documentation
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- Able to work collaboratively with an RN, management and allied health professionals.
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Highly Desirable Experience

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- Mental health or psychosocial disability
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- Trauma-informed care
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- Complex behaviours / behaviours of concern
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- Emotional dysregulation
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- De-escalation and crisis prevention
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- Community mental health
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- Acquired brain injury or complex disability
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- Mental health nursing, support work or similar environments.
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Requirements

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- Current NDIS Worker Screening clearance
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- Current First Aid and CPR
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- Current Australian driver's licence
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- Relevant qualification in Disability, Individual Support, Mental Health, Community Services or a related field, OR substantial relevant experience
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- Strong written and verbal communication skills
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- Ability to complete accurate progress notes and incident documentation.
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What Hugo Care Offers

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- Support from an experienced RN/management team
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- Participant-specific orientation before commencing independently
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- Behaviour and risk-management guidance
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- Clear escalation procedures
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- Ongoing communication with the care team
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- Opportunity to provide meaningful, consistent one-to-one support.
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Significant

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This role requires a worker who understands that good psychosocial support involves both compassion and professional boundaries.

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We are particularly interested in applicants who can remain calm when a participant is distressed, avoid power struggles, communicate respectfully, and consistently follow an agreed support plan.

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📌 Experienced Mental Health / Disability Support Worker (Mareeba)
🏢 Hugo Care
📍 Mareeba