Job Description

Your Role as Case Manager – Lockyer Valley Housing Service

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The Case Manager, Lockyer Valley Housing Service (LVHS), supports individuals and families experiencing or at risk of homelessness through assessment, case management, advocacy, service coordination and referrals. Working across centre-based, outreach and remote service delivery, this role helps clients secure and sustain stable housing while fostering independence and connections to community supports.

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Key responsibilities of this role include:

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Assessing eligibility, needs and risks of individuals and families experiencing or at risk of homelessness.

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Providing holistic case management, including support planning, advocacy and tenancy sustainment assistance.

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Coordinating services and referrals to ensure clients can access the support they need.

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Build and maintain effective relationships with community partners, service providers and stakeholders.

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Delivering a high-quality, customer-focused service that places client needs at the centre of all interactions.

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Maintaining accurate case notes, client records, reports and program data in line with organisational requirements.

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Working collaboratively within a multidisciplinary team and participate in meetings, supervision and professional development.

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Supporting a safe, inclusive and values-driven workplace, including mentoring volunteers and student placements when required.

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What We Offer

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Salary Packaging: As a not‐for‐profit employer,



we offer generous salary packaging advantages that help maximise your take‐home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment.

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Career Advancement Opportunities: We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.

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Wellbeing Support: Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program.

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What We're Looking For

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Relevant qualification in Human Services, Social Work, Community Services or a related field, or equivalent sector experience.

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Experience in assessment, case management, advocacy and referral pathways, ideally within the homelessness, housing or community services sector.

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Strong communication and relationship-building skills, with the ability to engage and support people with complex needs.

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Ability to work collaboratively with stakeholders and community networks while managing a varied caseload with a high level of autonomy.

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Proficient in Microsoft Office and client management systems, with strong administration, record-keeping and reporting skills.

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Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

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Relevant probity checks required by legislation and WMQ Limited policy.

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Current Driver's Licence and willingness to travel for work

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📌 Case Manager (Albany)
🏢 Wesley Mission Queensland
📍 Albany