Job Description

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- Be the face of Pakenham Marketplace, supporting a retail hub of approximately 180 tenants across five centres.
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- The role combines customer service, call triage, administration and centre operations support.
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- Onsite role with free parking and the opportunity to work closely with a collaborative Centre Management team.
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Who we're looking for?

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- A minimum of two years' experience in an administration role providing team support.
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- Advanced in Microsoft packages – particularly Word, Outlook, PowerPoint, Excel and Teams.
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- Knowledge of general office procedures.
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- Ability to work autonomously and as part of the team.
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- High level of accuracy and attention to detail.
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- Excellent verbal and written communication skills.
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The role

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We are seeking an Administration Manager to play a key front-of-house role within the onsite Centre Management team at Pakenham Marketplace. Acting as the first point of contact for tenants, contractors, and visitors, you will support the day-to-day operations of a retail hub while ensuring a high standard of customer service and administrative support.

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Key Responsibilities

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- Manage the reception function, acting as the first point of contact for tenants, contractors, and visitors.
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- Oversee day-to-day office operations, ensuring a professional and well-run working setting.
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- Draft and prepare correspondence, reports, and presentations.
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- Respond to tenant service requests efficiently and professionally.
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- Support contractor coordination and day-to-day centre requirements.
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- Build strong working relationships with the Centre Manager, onsite team, and broader Asset team.
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Marketing & General Support

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- Provide general marketing and administrative support to assist with centre initiatives.
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Finance & Reporting

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- Process accounts payable and receivable in collaboration with the Property Accounts team.
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- Manage invoices and contractor payments.
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- Assist with monthly reporting and prepare expense reconciliations.
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About Knight Frank

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Knight Frank Australia is part of the world's largest privately owned property consultancy. We provide transactional and advisory services across commercial property, including office, retail, and industrial assets.

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What's in it for you?

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- Enjoy two extra weeks of leave, two wellness days every year, and your birthday off to celebrate your way.
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- People first culture with visible, approachable leaders who keep everyone connected through open conversations and regular business updates.
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- Drive your career forward with structured six monthly check ins and the ability to start growth conversations anytime.
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- Work smarter with purpose-built property platforms and technology designed to save you time every day.
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Important to know

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- You must have valid Australian working rights to be considered.
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- A police check is required for successful candidates.
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- We use AI tools to assist with hiring, but people make the final decisions.
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- We are currently NOT accepting candidates via an agency, we have PSA's in place.
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📌 Administration Manager (Dalmore)
🏢 Knight Frank
📍 Dalmore