Job Description

We are not considering applicants who have previously applied for this role in the last job advert .

n

About the role

n

Smart Start Interlocks is seeking a full time Collections Officer to join our team in Heidelberg West. As a Collections Officer, you will be responsible for contacting customers, negotiating payment plans, and ensuring timely collection of outstanding interlocks.

n

What you'll be doing

n

n
- Proactively reach out to customers with overdue accounts
n
- Negotiate and collect payment arrangements
n
- Maintain accurate and up-to-date records of all customer interactions and payment plans
n
- Engage our network & 3rd parties to remove interlocks
n
- Provide regular reports on the status of outstanding accounts and collection efforts
n
- Maintain a professional and empathetic approach when dealing with customers
n
- Contribute to the continuous improvement of the collections function
n

n

What we're looking for

n

n
- Experience in a collections role preferred
n
- Solid communication and negotiation skills, with the ability to handle difficult conversations
n




- Excellent organisational and time management abilities, with a keen eye for detail
n
- Resilient and persistent, with the ability to work under pressure
n
- Commitment to providing exceptional customer service
n

n

What we offer

n

n
- Competitive salary and commission opportunities
n
- Comprehensive training and development programs
n
- Supportive and collaborative team environment
n
- Team social outings and activities
n

n

About us

n

Smart Start Interlocks are the leaders in offender monitoring, we provide governing bodies with effective solutions for monitoring offenders under Drink Drive legislation. As a rapidly growing company, we are dedicated to delivering innovative solutions and exceptional customer service.

n

Apply now to become our next Collections Officer and be part of our dynamic team!

n

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

#J-18808-Ljbffr

📌 Collections Officer (Williamstown)
🏢 Smart Start Interlocks
📍 Williamstown