Job Description

The Ferragamo Group is one of the world's leaders in the luxury industry, with origins dating back to 1927.

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The Group is active in the creation, production and sale of shoes, leather goods, apparel, silk products and other accessories, along with women's and men's fragrances.

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The uniqueness and exclusivity of our creations, combined with a perfect blend of style, creativity and innovation, enriched by the quality and superior craftsmanship of the Made in Italy tradition, have always been the hallmarks of the Group's products.

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About Us

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The Ferragamo Group is one of the world's leaders in the luxury industry, with origins dating back to 1927.

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The Group is active in the creation, production and sale of shoes, leather goods, apparel, silk products and other accessories, along with women's and men's fragrances.

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The uniqueness and exclusivity of our creations, combined with a perfect blend of style, creativity and innovation, enriched by the quality and superior craftsmanship of the Made in Italy tradition, have always been the hallmarks of the Group's products.

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The Mission

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As a Team Leader at our Ferragamo Crown Melbourne Boutique, you will:

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- Demonstrate strong product and brand knowledge, continually developing yourself and supporting the team through on-the-floor coaching and training to deliver exceptional customer experiences
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- Lead by example on the shop floor, driving sales performance through service excellence, storytelling and luxury selling techniques
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- Support the Store Manager in achieving individual, team and store targets
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- Act as a key point of support for the team, fostering a positive, motivated and high-performing environment
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- Ensure adherence to store and company policies, visual standards and operational procedures
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- Assist with day-to-day operations including opening/closing, cash handling, stock support and reporting as required
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- Encourage clients to discover the Ferragamo heritage, creating an atmosphere of passion, pride and enthusiasm for the collections
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The above statements describe the general nature and level of work being performed in this role and are not intended to be an exhaustive list of responsibilities.

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The Perks

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- Extensive and ongoing training
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- Career progression opportunities within a growing luxury brand
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- Work in a beautiful boutique setting
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- Daily team coaching while achieving sales and being a true brand ambassador
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- Attractive staff discounts
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- Commission and incentives monthly
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About You

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The ideal candidate will have:

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- 2+ years' experience in a senior sales, supervisory or team leader role within relevant luxury environments
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- A strong understanding of luxury selling, customer engagement and closing techniques
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- Open to working to 2-3 late night shifts as per the boutique requirements
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- Proven ability to lead by example and positively influence team performance
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- A strong understanding of the expectations and needs of the luxury customer
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- Excellent communication and interpersonal skills
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- The ability to work effectively with diverse personalities and across different levels
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- Strong organisational skills with the ability to prioritise in a fast-paced environment
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- Basic reporting and analytical skills to support store performance
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As an Equal Opportunity Employer, we welcome applications from all candidates regardless of background.

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📌 Team Leader (Victoria)
🏢 Salvatore Ferragamo
📍 Victoria