Job Description

Claims Consultant | Pet Insurance | Brisbane Inner City

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Job Type: Permanent position | Full time position

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Job Description

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Are you a Qualified Vet Nurse and looking for a change of pace? If you love the medical side of the industry but are ready to "step away from the tools," this is the perfect career pivot. Role Purpose

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Key Responsibilities

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- Front line Claims Support: Act as a critical touch point for customers navigating the pet insurance claims process, providing clear help during their times of need.
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- Customer Service Excellence: Maintain an unwavering commitment to delighting customers and stakeholders, delivering outstanding results, and ensuring pets and parents enjoy the finest experience in their interactions with us.
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- Adherence to Exacting Standards: Work diligently within a high-performance framework to manage claims processing and handling accurately and efficiently.
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- Cooperative Focus: Work closely within a dynamic team of insurance and veterinary professionals to achieve the company's big goal of increasing the number of insured pets in Australia.
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- High Integrity Operations: Ensure all customer interactions and claims assessments strictly align with our culture of high integrity and our core values.
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Who You Are (Key Selection Criteria)

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- A True Pet Lover: Most importantly, you are a pet lover who is genuinely committed to improving the well being of our customer's furry family members.
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- Engaging & Energetic: You are a focused individual who brings high energy and a strong desire to succeed and be successful.
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- Adaptable Team Player: You thrive in a fast-paced, evolving,



and dynamic environment, with a strong desire to grow and develop alongside the business.
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- Results-Oriented: You are driven to deliver outstanding results while working to exacting standards.
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- Customer-Obsessed: You are completely committed to delighting customers and stakeholders alike.
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What We Offer

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- Convenient Location: Based centrally in Toowong, QLD , close to local retail, restaurants, and public transport links.
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- Extra Leave Days: * One paid "ME" Day annually. One paid Volunteer Leave Day annually to support community initiatives.
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- The option to purchase up to two additional weeks of leave per year.
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- Paid Parental Leave: Support for new parents through paid parental leave and other targeted benefits.
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- Financial & Well-being Security: Company-provided Income Protection Insurance to support you in the event of non-work-related illness or injury.
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- Employee Insurance Offers: Special employee discounts and offers on pet insurance and other general insurance products.
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- Corporate Discounts: Savings with a broad range of partner providers, including gym memberships, accommodation, dental care, and more.
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- Development Opportunities:



We actively champion your career progression through dedicated internal learning and development frameworks.
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- Vibrant Culture: Join a dynamic business with plenty of opportunities to get social, including annual celebration days, family fun days, and regular events across our sites.
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Why this is the move for you Reclaim your weekends with a true Monday to Friday schedule.

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No more late-night emergency arrivals, no on-call, and no more working through your Saturdays. Protect your longevity by trading the physical strain of the clinic and the bite risks for a modern, climate-controlled office in the heart of Brisbane. Take a professional step up into a major Australian insurer where there are actual career pathways into senior assessing, auditing, or leadership.

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The Package includes $76,800 (including Super) plus onsite parking, extra leave days, and excellent staff discounts.

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Is this you? You are an experienced Veterinary Nurse

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You have the clinical savvy to know your TPLOs from your IVDDs and understand common pet illnesses and medications. You have a knack for breaking down medical jargon so customers feel informed and supported throughout their claim. You have a sharp eye for detail and actually enjoy the "detective work" of piecing together a medical history.

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You're tech-confident and happy picking up new systems and software quickly.

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NB: Applicants must be Australian Citizens or Permanent Residents.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any backgrounds.

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📌 Claims Consultant | Pet Insurance | Brisbane Inner City (Queensland)
🏢 Select Aust Sydney
📍 Queensland