Job Description

Medical Administrator / Receptionist – Specialist Eye Clinic

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Northern Sydney Cataract – Northbridge NSW

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Northern Sydney Cataract | Specialist Ophthalmic Surgeons

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Full-time | Immediate Start

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Northern Sydney Cataract is a leading specialist ophthalmology practice based in modern rooms in Northbridge on Sydney's Lower North Shore. For over a decade we've built a strong reputation for clinical excellence, personalised care and close relationships with optometrists, GPs and other health professionals.

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We're committed to outstanding patient care and to providing a workplace where our team feels supported, respected and proud of the work they do. As our practice grows, we're looking for an experienced Practice Administrator to join us long term.

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As the first point of contact, you'll create a positive impression for every patient and referrer, ensuring they feel welcomed, informed and supported throughout their visit.

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You'll be joining a supportive, collaborative team led by a hands‐on Practice Manager who values open communication, continuous improvement and recognising everyone's contribution.

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About the Role

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As a Practice Administrator, you will play a key role in the daily operation and continued success of our specialist practice while delivering a consistently high standard of service to our patients and referrers.

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Your responsibilities will include:

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- Welcoming patients and providing a professional and caring first impression
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- Managing patient enquiries by phone and coordinating appointments and recalls
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- Coordinating surgical bookings and admission paperwork
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- Processing patient registrations, billing, Medicare and Health Fund claims
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- Triaging referral and incoming correspondence
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- Liaising with surgeons, hospitals, optometrists, GPs and other healthcare providers
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- Maintaining accurate electronic medical records
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- Providing administrative support to our team of seven ophthalmic surgeons
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- Contributing to the efficient day‐to‐day operation of the practice
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About You

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You genuinely care about people and understand the importance of making every patient feel welcomed, respected and supported. You enjoy working in a busy environment and take pride in delivering outstanding service.

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Ideally, you will have:

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- Previous experience in an ophthalmology or specialist medical practice (highly desirable)
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- A minimum of one years experience in medical reception and administration
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- Excellent communication and customer service skills
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- A warm, professional and compassionate manner
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- Strong organisational skills and exceptional attention to detail
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- The ability to prioritise tasks and remain calm in a busy environment
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- High-level computer skills and confidence learning new software
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- A proactive approach and the ability to work both independently and as part of a team
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- Professional presentation and a commitment to high standards
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- Knowledge of Shexie software (highly regarded)
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We offer:

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- Stable, full-time employment with an established and respected specialist practice
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- A long‐term career opportunity within a growing organisation
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- A friendly, experienced and collaborative team
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- Supportive leadership with ongoing mentoring and training
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- The chance to work alongside highly specialised seven ophthalmic surgeons and a dedicated multidisciplinary team
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- Contemporary consulting rooms equipped with advanced ophthalmic technology
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- A workplace culture built on teamwork, professionalism and respect
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- Generous Christmas shutdown leave
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- Immediate commencement available
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Join Our Team

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If you are looking to join a respected specialist practice where you can build a long‐term career, be part of an exceptional team and make a genuine difference to patients every day, we would love to hear from you.

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This position is available for an immediate start.

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📌 Medical Administrator / Receptionist - Specialist Eye Clinic (New South Wales)
🏢 Northern Sydney Cataract
📍 New South Wales