At Mercedes-Benz Berwick, excellence is at the heart of everything we do. As part of Victoria's most awarded Mercedes-Benz dealership group, we are committed to delivering an exceptional customer experience while providing our team members with rewarding careers, career development, and a supportive workplace culture.
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Due to continued growth, we are seeking an experienced Warranty Officer to join our Service Department at Mercedes-Benz Berwick.
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Why Join Us?
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- Competitive salary package plus incentives, negotiated based on experience
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- Work with a globally recognised luxury automotive brand
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- Stable, long-term career opportunity with an industry leader
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- Ongoing training and development opportunities
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- Friendly, supportive and inclusive team culture
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- Modern facilities and premium working environment
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- Patterson Cheney discounts on vehicle purchases, servicing and parts
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- Bunnings Power Pass discounts
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- Growth opportunities opportunities within a large automotive group
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- Work alongside experienced automotive professionals committed to excellence
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About the Role
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This is an on-site position based at Mercedes-Benz Berwick.
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Reporting to the Service Manager, your responsibilities will include:
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- Processing warranty claims accurately and efficiently
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- Preparing and submitting documentation in line with manufacturer requirements
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- Liaising with Service Advisors, Technicians and Parts teams to gather claim information
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- Monitoring claim progress and following up outstanding submissions
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- Maintaining accurate records of approvals, rejections and reimbursements
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- Assisting customers with warranty-related enquiries
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- Supporting the service department to ensure smooth and efficient operations
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- Remaining up to date with Mercedes-Benz warranty policies and procedures
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About You
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To be successful in this role, you will bring:
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- Experience with Mercedes-Benz or another premium automotive brand will be highly regarded
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- Exceptional attention to detail and accuracy
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- Strong organisational and time-management skills
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- The ability to prioritise and manage multiple tasks effectively
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- Excellent communication and stakeholder management skills
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- Strong computer literacy and dealership systems experience
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- A current driver's licence
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The successful applicant will be required to undertake a National Police Check.
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Mercedes-Benz Berwick is proudly part of Patterson Cheney Cars and Trucks, one of Australia's largest family-owned automotive groups. Operating since 1915, Patterson Cheney employs approximately 1,000 team members across a range of leading automotive brands, including Mercedes-Benz, Toyota, Isuzu UTE and major truck franchises.
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As an equal opportunity employer, we welcome applications from all suitably qualified candidates who have the right to work in Australia. We value diversity, inclusion and the principles of our independent family-owned business.