Job Description

Program Officer - Digital Solutions (AO4)

n

Working with our State Government client, we are seeking a Program Officer to join their Nerang based team for an initial 12-month contract, with potential extension.
n Your Role
n In this role, you will support the delivery of digital business solutions that improve efficiency, collaboration and information management across the region.

n

You will focus on the practical development, administration and support of SharePoint Online, Power Apps, Power Automate and other Microsoft 365 technologies to meet business needs.

n

You will contribute to business improvement initiatives by working with stakeholders to understand operational requirements, develop low-code solutions, and provide ongoing support and training to users.
n Key responsibilities and tasks will include:

n

n
- Develop, configure, maintain and support digital business solutions and information management platforms, including SharePoint Online sites, libraries and lists, Microsoft 365 applications and other approved departmental systems.
n
- Design, develop and support low-code solutions, workflows and automations using Microsoft Power Platform, including Power Apps and Power Automate.
n
- Work with customers and stakeholders to identify business needs, gather and document requirements, and identify opportunities for process and service improvement through digital technologies.
n
- Provide technical advice, user support and training for SharePoint Online, Power Platform, Microsoft 365 and other approved business systems and applications.
n
- Participate in digital and business improvement projects, including solution testing, implementation, enhancements and change activities.
n
- Ensure digital solutions comply with departmental policies, information and records management requirements, cyber security controls and governance frameworks.
n
- Create and maintain system documentation, procedures, user guides and training materials.
n
- Monitor solution performance, troubleshoot issues and implement enhancements and improvements where appropriate.
n




- Maintain awareness of emerging Microsoft 365 and digital capabilities and recommend opportunities for continuous improvement.
n

n

Working with our State Government client, we are seeking a Program Officer to join their Nerang based team for an initial 12-month contract, with potential extension.
n Your Role
n In this role, you will support the delivery of digital business solutions that improve efficiency, collaboration and information management across the region.

n

You will focus on the practical development, administration and support of SharePoint Online, Power Apps, Power Automate and other Microsoft 365 technologies to meet business needs.

n

You will contribute to business improvement initiatives by working with stakeholders to understand operational requirements, develop low-code solutions, and provide ongoing support and training to users.
n Key responsibilities and tasks will include:

n

n
- Develop, configure, maintain and support digital business solutions and information management platforms, including SharePoint Online sites, libraries and lists, Microsoft 365 applications and other approved departmental systems.
n
- Design, develop and support low-code solutions, workflows and automations using Microsoft Power Platform, including Power Apps and Power Automate.
n
- Work with customers and stakeholders to identify business needs, gather and document requirements, and identify opportunities for process and service improvement through digital technologies.
n
- Provide technical advice, user support and training for SharePoint Online, Power Platform, Microsoft 365 and other approved business systems and applications.
n
- Participate in digital and business improvement projects, including solution testing, implementation, enhancements and change activities.
n




- Ensure digital solutions comply with departmental policies, information and records management requirements, cyber security controls and governance frameworks.
n
- Create and maintain system documentation, procedures, user guides and training materials.
n
- Monitor solution performance, troubleshoot issues and implement enhancements and improvements where appropriate.
n
- Maintain awareness of emerging Microsoft 365 and digital capabilities and recommend opportunities for continuous improvement.
n

n

Skills & Experience

n

To be successful, you will need to demonstrate:

n

n
- Demonstrated knowledge and experience with SharePoint Online, Power Apps, Power Automate and Microsoft 365 technologies.
n
- Demonstrated experience supporting, administering or developing business systems and digital solutions, including Microsoft 365 applications and other enterprise software platforms.
n
- Ability to analyse business processes and identify opportunities for improvement through digital solutions.
n
- Experience configuring and maintaining SharePoint Online environments, including permissions, document libraries, metadata and content structures.
n
- Ability to develop low-code solutions using Power Platform tools.
n
- Well-developed problem-solving and troubleshooting skills.
n
- Ability to effectively communicate technical concepts to non-technical users.
n
- Strong organisational skills with the ability to manage multiple tasks and competing priorities.
n
- Demonstrated commitment to delivering customer-focused outcomes and continuous improvement.
n

n

Desirable

n

n
- Experience developing and administering SharePoint Online sites and solutions.
n
- Experience developing solutions using Power Apps and Power Automate.
n

n

Perks

n

n
- Role commencing early September
n
- Initial 12-month contract, with potential extension
n
- $60.05 - $66.00 per Hour + 12% Superannuation (PAYG)
n
- 37.5 hours per week, Monday to Friday
n
- Nerang office location
n
- Hybrid working arrangements
n
- Weekly pay cycles, with no payroll deductions from Kingston
n

#J-18808-Ljbffr

📌 Program Officer - Digital Solutions (City of Gold Coast)
🏢 Kingston Human Capital
📍 City of Gold Coast