Job Description

Queensland Respiratory Services (QRS) | Auchenflower, Brisbane

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Join Queensland's leading provider of respiratory diagnostic services.

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Queensland Respiratory Services (QRS) provides a comprehensive range of lung function and allergy testing services across 15 locations throughout Queensland. Supported by the state's largest private respiratory physician group, we are committed to delivering high-quality patient care with kindness, professionalism, and compassion.

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We are seeking an experienced and motivated Medical Receptionist to join our team on a full-time basis, commencing as soon as possible. This position is based at our Brisbane clinic within the Wesley Medical Centre, Auchenflower (4066), and is ideal for a person who enjoys working in a fast-paced healthcare environment and takes pride in providing exceptional patient service.

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About the Role

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Working Monday to Friday during business hours, you will play a key role in supporting our patients, doctors, scientists, and administrative teams. This is a busy and varied position requiring excellent organisational skills, integrity, attention to detail, and the ability to manage competing priorities.

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You will work onsite and collaborate with our clinics across Queensland to ensure the smooth day-to-day operation of our reception and administration services.

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We receive a high volume of calls as well as face-to-face interactions with patients from various cultures and complex medical history.

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Role Responsibilities:

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- Answer, screen, and manage high volumes of telephone enquiries.
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- Monitor and prioritise voicemail messages and patient communications.
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- Coordinate appointments with reception staff, respiratory physicians, nurse coordinators, and scientists.
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- Process referrals and schedule appointments using HealthTrack software.
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- Welcome patients and assist with registration and documentation requirements.
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- Process patient billing, Medicare rebates, and EFTPOS transactions.
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- Distribute reports via email and Medical Objects while maintaining accurate record-tracking processes.
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- Maintain accurate patient records and documentation.
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- Participate in quality assurance activities and departmental meetings.
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- Uphold skilled standards of conduct, presentation, confidentiality, and punctuality.
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- Contribute to a positive, respectful, and supportive workplace culture.
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- Comply with all workplace health and safety, privacy, and organisational policies.
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- Ability to learn basic medical terminology, particularly pertaining to respiratory conditions.
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About You

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To be successful in this role, you will demonstrate:

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Essential Requirements

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- Previous experience in a medical reception, administration, or busy customer service role.
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- Strong communication skills, both written and verbal.
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- Exceptional customer service skills with the ability to build rapport with patients from diverse backgrounds.
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- Excellent organisational and time management skills.
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- The ability to work independently and remain calm under pressure.
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- Strong attention to detail and a high level of professionalism and integrity.
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- Availability to work full-time, Monday to Friday during business hours.
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- The ability to commence employment in the near future.
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Desirable

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- Experience working in medical or allied health environments.
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- Knowledge of medical terminology, particularly respiratory-related terminology.
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- Experience using HealthTrack or other medical practice management software.
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Why Join QRS?

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- Be part of a respected healthcare organisation making a meaningful difference to patients' lives.
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- Enjoy a supportive, inclusive, and collaborative team culture.
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- Receive ongoing training and development opportunities.
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- Work alongside experienced healthcare professionals in a rewarding healthcare setting.
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- Convenient location directly opposite Auchenflower train station.
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- Access to nearby cafés and hospital parking.
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- Opportunity to accrue Time Off in Lieu (TOIL).
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Applications from candidates with proven administration experience, strong customer service skills, and the ability to thrive in a fast-paced healthcare environment will be highly regarded.

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📌 Medical Receptionist (Queensland)
🏢 QRS
📍 Queensland