Job Description

Empower Australia's Payments Future with Cuscal

n

At Cuscal, your skills drive change and make a real impact. Whether you're supporting our clients' customers in our Financial Crimes Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry's future.

n

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.

n

Forward with Cuscal.

n

Job Description

n

Protect what matters most while delivering exceptional customer outcomes.

n

We're on the lookout for a proactive and customer-focused Financial Crimes Officer to join our resilient Fraud Operations team. In this role, you'll play a critical part in safeguarding our clients' customers, protecting their financial wellbeing while helping us stay one step ahead of evolving fraud threats.

n

Woven through our values we think customer, we earn trust, and we are one team, as a Fraud Officer, you'll bring these values to life every day through the way you support customers, collaborate internally, and respond to risk with confidence and care.

n

You'll also make an impact by:

n

n
- Be the voice customers trust — delivering empathetic, high-quality support across inbound and outbound calls when it matters most.
n
- Act with speed and precision — managing fraud alerts and cases from detection through to resolution, ensuring timely and accurate outcomes.
n




- Collaborate to protect — working closely with internal teams to mitigate risk and strengthen our fraud prevention approach.
n
- Stay ahead of the curve — proactively analysing transaction patterns to identify emerging trends and continuously improve how we respond to fraud threats.
n

n

Qualifications

n

What you'll bring

n

You're someone who puts customers first and earns trust through every interaction. You're curious about financial crime, motivated to learn, and thrive in a fast‐paced setting where no two days are the same. Most importantly, you're a team player who's ready to step in, collaborate, and make a real impact.

n

To succeed in this role, you'll have:

n

n
- A customer‐first mindset, with experience delivering thoughtful, high‐quality support
n
- A solid understanding or robust curiosity around current and emerging financial crime risks and their impact
n
- An interest in financial crime management principles, with a desire to build your expertise
n
- Flexibility and commitment to work a rotating 7‐day roster (approx. 38 hours per week) in a dynamic 25/7 call centre environment
n

n

Highly desirable

n

n
- Experience in a customer support or contact centre environment, where empathy and responsiveness matter
n




- Knowledge of card products (credit, debit, or proprietary cards)
n
- Exposure to card fraud detection tools or similar systems
n

n

Additional Information

n

Why Cuscal?

n

At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all.

n

Here, you'll deliver or support interesting, ground‐breaking work that has real impact - on Australia's financial services sector and the millions of customers it serves.

n

You'll innovate alongside skilled, smart, connected teams.

n

And you'll build an impressive, fulfilling career that continues to grow.

n

You'll also enjoy a range of benefits, including:

n

n
- Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
n
- Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via 'Cuscal Advantage.'
n
- Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.
n

n

Join us and reimagine the future

n

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.

n

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

#J-18808-Ljbffr

📌 Financial Crimes Officer - Contact Centre (Queensland)
🏢 Cuscal
📍 Queensland