Job Description

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- Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.
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- Warranty Claims: Assess and process customer warranty requests with care and accuracy.
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- Customer Support: Respond to inquiries via live chat, email, social media, and phone.
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- Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
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- Performance Goals: Contribute to achieving monthly KPIs and team targets.
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Requirements

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- Natural people skills: you genuinely love connecting with people and bring warmth, confidence and energy to every customer interaction
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- Passion for Sports & Outdoors: You're enthusiastic about our products and the active lifestyle they support.
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- Curiosity & Drive: You're eager to learn, stay updated on tools and trends, and understand how brands operate.
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- Customer Insight: You understand consumer behaviour, media habits and shopping preferences.
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- Exceptional Communication: You're confident and personable in both written and verbal interactions, with a warm and qualified tone.
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- Relationship Building: You excel at creating meaningful connections with customers and understand the importance of personalised service.
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- Discretion & Professionalism: You handle sensitive customer information with care and maintain a high level of confidentiality.
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- Team Collaboration: You build strong relationships with colleagues and partners, and contribute positively to team culture.
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- Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus.
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Core Competencies

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Demonstrates expertise in Order and Return Management, Warranty Claims processing, and Customer Support while achieving performance goals. Possesses strong communication skills and a passion for Sports and Outdoors, fostering meaningful customer relationships.

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Highest-signal resume keywords

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- Order Management
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- Customer Support
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- Exceptional Communication
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- Relationship Building
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- Tech Savvy
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ATS Optimization Keywords

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Soft Skills

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- Natural People Skills
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- Curiosity
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- Drive
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- Discretion
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- Professionalism
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- Team Collaboration
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Industry Keywords

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- Warranty Claims
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- Customer Insight
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- Performance Goals
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- Sports
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- Outdoors
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Tools & Technologies

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- Excel
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- SAP
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📌 Customer Experience Specialist (City of Kingston)
🏢 Jobtailor
📍 City of Kingston