Qantas is seeking an experienced Senior Manager, Customer Insights & Research to shape how the group understands customers and translates insights into action. You will lead measurement, analytics and strategic insight across Qantas, liaising with Jetstar and Loyalty to deliver high-impact recommendations.
Based at Mascot Campus, this role moves from data to diagnosis to action, using contemporary approaches including AI and automation to enhance customer intelligence and business outcomes.
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📌 Senior Manager, Customer Insights & Experience (New South Wales)
🏢 Qantas
📍 New South Wales
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