Job Description

Ready to join a company that's helping thousands of Australian families achieve their dream of home ownership?

n

Metricon Homes, Australia's award-winning leader in residential building, is seeking a friendly, proactive, and customer-focused professional to become the welcoming voice of our national business.

n

As the first point of contact, you'll connect with customers and support stakeholders across the organisation, playing a key role in delivering the exceptional service experience Metricon is known for.

n

Why you'll love working with us:

n

n
- Work for a recognised industry leader
n
- Supportive team culture where your contribution matters
n
- Opportunity to build valuable customer service and business experience
n
- Monday to Friday role with 7.5 hour shifts between 8am and 6pm
n

n

If you thrive on helping people, solving problems, and providing outstanding service, this could be the perfect chance for you!

n

Reporting to the Customer Engagement Team Leader, your responsibilities will include:

n

n
- Engage with customer enquiries via incoming/outgoing telephone calls as well as email, and online channels
n
- Demonstrate a superior customer service capability - prioritising the customer experience at all times
n
- Provide personalised customer service of the highest level, building rapport for sales and general enquires
n
- Assist existing customers through their building journey
n
- Ensure best practice customer experience initiatives, aligned with company policies and values at all times
n
- Use effective questioning and exceptional listening skills to identify and respond to the needs of customers, escalating priority issues requiring specialised attention
n
- Utilise CRM and other systems to capture leads, schedule tasks, send communications, along with day to day operational duties
n




- Build sustainable relationships of trust through open and interactive communication with customers and stakeholders; and
n
- Achieve personal and team KPI targets.
n

n

Metricon will offer you:

n

n
- Stylish and fun environment at our brand new Notting Hill Office
n
- Free onsite parking
n
- Be supported by a Management Team that has a Culture Where You Matter
n
- On-going learning and development opportunities to help build your skills and reach your potential
n
- Metricon Homes – Australia's largest Home Builder for the 10th Consecutive Year
n
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities; and
n
- Attractive housing discounts on our award winning homes.
n

n

The successful candidate will have:

n

n
- Highly developed communication skills: Authentic, clearly articulated and collaborative interactions with customers, team members and stakeholders; both verbal and written
n
- Proven customer service skills: Ability to build relationships, gain trust & rapport
n
- Ability to work autonomously and as part of the team
n
- Organisational awareness
n
- Ability to prioritise and manage workload
n
- A commitment to Innovation, Quality and Continuous Improvement: Contributing ideas that improve the efficiency, effectiveness, and productivity of the customer journey
n
- Customer orientation and the ability to adapt/respond to different customers and enquiry types
n
- Focus to actively listen with a high attention to detail and a proactive approach to all tasks undertaken
n
- The capacity to multi-task, set priorities and meet deadlines; and
n
- Understanding of the building industry and customer journey is desirable.
n

n

This role requires a national police check to be undertaken by the successful applicant

#J-18808-Ljbffr

📌 Customer Engagement Associate (Yallourn)
🏢 Metricon Homes
📍 Yallourn