Job Description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

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Make a difference as a CSR with Komatsu, where you'll play a key role in delivering responsive customer support in a fast-paced, service-focused environment.

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In this position, you will support customers while working across internal systems and collaborating closely with your team to help keep operations running smoothly.

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As you build your product and systems knowledge, you will handle customer enquiries, provide high-quality service, and apply your mechanical aptitude to help navigate parts and service-related conversations.

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Gain valuable experience in customer service, systems and technical learning, with opportunities to grow your capability in a business that values attitude, adaptability and development.

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What we are looking for:

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- Strong customer service and communication skills, with the ability to work effectively with customers and internal stakeholders.
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- Mechanical aptitude or a genuine interest in how engines, vehicles or equipment work; experience from automotive, motorcycles, caravans,



cycles or similar industries will be highly regarded.
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- Confidence using systems and learning new technology, with a mindset open to evolving tools and processes.
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- A positive attitude, sound judgement and willingness to learn.
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- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
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- Financial: Income Protection Insurance provided through our company superannuation fund.
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- Career: Recognition, awards, flexibility, further education studies and internal career development.
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- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
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- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
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- Yearly Bonus: Potential to receive a yearly bonus.
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- Referral Program: $3000 referral payment for referring a successful current employee to Komatsu.
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Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.

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📌 Customer Support Representative (Fairfield)
🏢 Komatsu
📍 Fairfield