Job Description

PERSOL Staffing is seeking Real-Time Network Management Operators to join a well-established Queensland Government department.

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This is an ongoing opportunity for reliable, flexible and resilient people who enjoy working in a fast-paced, team environment.

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- Roster: Flexible 24/7 rotating roster
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- Hours: Minimum 15 hours per week / approximately 2-3 shifts
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About the role

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PERSOL Staffing is seeking Real-Time Network Management Operators to join a well-established Queensland Government department.

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This is an ongoing opportunity for reliable, flexible and resilient people who enjoy working in a fast-paced, team environment.

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- Start date: 14 September 2026
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- Roster: Flexible 24/7 rotating roster
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- Hours: Minimum 15 hours per week / approximately 2-3 shifts
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- Rate: $51.13/hr + super + penalties
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- Extra shifts: Opportunities available
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Key responsibilities

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As an Operator - Real-Time Network Management, you will:

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- Monitor real-time operations of the state-controlled road network.
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- Respond to road incidents, disruptions and operational issues.
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- Provide accurate real-time information to internal and external stakeholders.
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- Escalate incidents in accordance with established procedures.
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- Liaise with stakeholders and service providers during planned and unplanned incidents.
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- Monitor changing traffic and network conditions.
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- Process a high volume of telephone enquiries.
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- Accurately record information in the Incident Management System.
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- Work collaboratively with a diverse operational team.
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About you

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We are looking for people who are reliable, flexible and resilient, and who can remain calm and professional in a busy environment.

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To be successful, you will have:

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- Flexibility to work across a 24/7 rotating roster.
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- Availability for 2-3 shifts per week, with a minimum commitment of 15 hours.
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- A willingness to pick up additional shifts when available.
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- Strong reliability and attendance.
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- The ability to remain calm under pressure and manage multiple situations at once.
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- Strong communication and listening skills.
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- A team-focused attitude and ability to work effectively with others.
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- The ability to follow procedures, policies and directions.
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- Good organisational and time management skills.
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- Well-developed computer skills and the ability to learn new systems quickly.
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- Resilience and the ability to work effectively in a quick-paced environment.
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Training commitment

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You must be available to complete:

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- 20 weekdays of classroom training, commencing 14 September 2026 (excluding the Queensland public holiday on 5 October).
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- 4 weeks of supervised shadow shifts, Monday-Friday, with 3 shifts per week, including at least 1 morning and 1 afternoon shift.
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Following training, you will transition into the 24/7 roster, with additional shifts available.

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Mandatory requirements

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- Availability to work a 24/7 rotating roster.
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- Ability to commit to a minimum of 15 hours per week.
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- Flexibility to work 2-3 shifts per week.
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- Willingness to pick up additional shifts where available.
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- Valid working rights in Australia.
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- Ability to successfully complete a criminal history check.
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If you have any questions please feel free to email ************@persolapac.com

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Who we are

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At PERSOL, we connect people to meaningful work and growth.
n With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

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We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
n We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

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