Job Description

About The Opportunity

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As a Corporate After-Hours Consultant, you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment.

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About The Prospect

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As a Corporate After-Hours Consultant, you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment.

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Working on a 24-hour rotating roster, you must adhere to all After Hours Customer Care processes and policies.

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You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs.

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You are expected to maintain high standards of service, while effectively handling complex travel requests.

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What you will be doing:

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- Assist clients with travel enquiries outside of business hours
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- Quote and issue new airfare tickets, calculate and reissue air tickets for changesli>
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- Amend or update bookings on all required land products, both in-GDS and non-GDS channels
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- Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times
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What you will need:

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- Minimum 1 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets
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- Sabre GDS system experience is essential (Amadeus and NDC an added advantage)
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- Ability to quickly interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required
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- Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions
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- High degree of accuracy and attention to detail
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- Excellent written and verbal communication skills
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- Ability to work under pressure, manage time effectively and meet deadlines
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- Ability to meet challenges with resourcefulness and work autonomously
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- Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
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- Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage
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What you'll Enjoy:

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- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd
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- Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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- Development:Individualised Learning & Development pathway options
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- Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
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- Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
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- Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
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- Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
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- Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
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- Mental Health:Support and Employee Assistance Program for staff and family
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- Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration
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- Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
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- Sustainability:The protection of our workplace is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too
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Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.

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📌 Corporate After Hours Consultant (Manjimup)
🏢 Flight Centre Travel Group
📍 Manjimup