ServiceNow Technical Architect

Location: Canberra, ACT – Hybrid
Contract: 12 months plus two 12‑month extension options
Start date: 31 August 2026
Hours: Up to 40 hours per week
Security requirement: Must be able to obtain a Baseline security clearance

We are seeking an experienced ServiceNow Technical Architect to support the ongoing administration, development and strategic direction of a major Australian Government ServiceNow platform. Working alongside internal teams, external vendors and key stakeholders, you will provide architectural guidance while taking a hands‑on role in platform administration, configuration, troubleshooting and continuous improvement.

Key responsibilities

- Provide strategic advice on ServiceNow architecture and platform direction
- Lead the administration and ongoing development of the platform
- Troubleshoot and resolve platform incidents and technical issues
- Deliver minor enhancements and configuration changes
- Review technical designs and help prevent technical debt
- Advise on licensing, patching and platform upgrade strategies
- Support platform security, hardening and development best practices
- Manage platform onboarding and access for external vendors
- Monitor vendor development quality and compliance
- Produce technical, design and security documentation
- Collaborate with product owners, business analysts, developers, architects and testers
- Mentor and upskill internal team members
- Communicate technical matters clearly to executives and non‑technical stakeholders

Essential requirements

- At least five years’ experience administering ServiceNow platforms




- Experience or strong knowledge of the ServiceNow Protected Platform
- Strong knowledge of ServiceNow concepts and tools, including:
- Knowledge Management
- Flow Designer
- Service Bridge
- Scripting
- Notifications

- Strong understanding of IT Service Management principles
- Demonstrated troubleshooting and incident‑resolution experience
- Ability to provide informed technical advice for executive decision‑making and strategic planning
- Strong stakeholder engagement and communication skills
- Ability to work effectively with internal teams and external vendors

Highly desirable

- ServiceNow experience within an Australian Government workplace
- Experience with Strategic Portfolio Management
- Experience with HR Service Delivery
- Experience with Workplace Health and Safety modules
- Strong knowledge of ICT development and security best practices
- Experience working in fast‑paced Agile environments
- Experience working with geographically dispersed teams
- Awareness of accessibility requirements and current WCAG standards

About the Role

Gov Recruit is seeking an experienced ServiceNow Technical Architect to join a Federal Government ICT team responsible for the ongoing development,



administration and optimisation of an enterprise ServiceNow platform. Working within an Agile environment, you will provide technical leadership, platform administration, architecture guidance and support the delivery of secure, scalable and sustainable ServiceNow solutions.

Skills & Experience

- Minimum 5 years' experience administering enterprise ServiceNow platforms
- Experience with the ServiceNow Protected Platform (SPP)
- Strong knowledge of IT Service Management (ITSM) principles
- Experience with Flow Designer, Knowledge Management, Service Bridge, scripting and notifications
- Experience with ServiceNow modules including SPM, HRSD and WHS
- Strong troubleshooting and incident resolution skills
- Knowledge of ICT security and development best practices
- Experience working in Agile delivery environments
- Excellent stakeholder engagement and communication skills

What's on Offer

- 12-month Federal Government contract
- Up to 24 months of extension options
- Hybrid working arrangements
- Opportunity to work on a large enterprise ServiceNow platform

Eligibility

- Australian Citizenship required
- Must be eligible to obtain a Baseline Security Clearance

How to Apply

Submit your application through the official recruitment portal. No other methods of contact are accepted.

Must be employed on a full‑time, 12‑month contract.

Contract Extension Options: two 12‑month extensions available.

All applications will be reviewed in accordance with the Australian government equal‑opportunity employment policies and non‑discrimination legislation.

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📌 Servicenow Engineer, 12 Month Ftc (Canberra)
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