Job Description

Field Services Technician (Gold Coast) 4-on, 4-off roster

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Cubic Transportation Systems – Southport QLD

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The Field Service Technician provides front line support of Automated Ticketing Systems and provides a fast response maintenance service to all users throughout the network. Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks; software rollouts, and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level. This position typically works under general supervision and direction.

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Essential Job Duties and Responsibilities:

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- Interact effectively with internal and external stakeholders
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- Perform varied technical duties involving the use of a wide range of procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets
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- Apply specialised technical knowledge to problem solve difficult or complex situations
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- May operate diagnostic systems to debug and isolate complex faults to component level
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- Resolve complex/critical failure situations
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- Report to supervisors or other responsible personnel any potential non-conformance or problems
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- Follow specific verbal/written instructions relating to work assignments
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- Be responsible for quality of work performed
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- Maintain service records or reports in accordance with Company procedures
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- Resolve verbal and written customer technical enquiries
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- Maximise productive output by efficient use of time and materials
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- Provide new system installation and system upgrades
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- Suggest ways of improving methods and procedures to meet the quality policy objectives of the Company
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- Report all WHSE incidents, potential hazards, near misses and accidents
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General Duties and Responsibilities:

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- Comply with Cubic's Quality Management System
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- Comply with Cubic Occupational Health, Safety and Environment policies and procedures
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- Comply with security in accordance with established policies and procedures
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- Comply with Cubic Human Resources Procedures
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- Other duties as requested
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Qualifications:

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- Drivers License – current open license (i.e. not a Learner and not a P-Plater) with a clean driving record
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Additional Requirements

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- WH&S; Generic Induction card (also known as a 'White Card') - CPCCWHS1001 Prepare to work safely in the construction industry
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- Working in Electrified Territory (WET) certification – QR 3.15 Working in the Electrified Territory
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- Safely Access the Rail Corridor (SARC) certification – QR 3.2 Safely Access the Rail Corridor
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- CAT 3 Medical (Audiometry Assessment, Vision Testing, Musculoskeletal Screen, Drug & Alcohol)
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- Rail Industry Worker card (RIW)
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- Relevant experience within a Field Services environment
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- Knowledge and understanding of the IT Service Management (ITSM) system
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- Knowledge and understanding electrical and mechanical schematics
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- Able to perform a variety of technical duties, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets
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- May require knowledge of diagnostic systems to debug and isolate complex faults to component level
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- Excellent communication skills, including the ability to communicate effectively with technical and non-technical audiences, and members of the public
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- Robust interpersonal skills
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- Demonstrated electronic servicing skills to a component level
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Personal Qualities:

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- Ability to effectively liaise with all levels of internal and external stakeholders
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- Customer- and team-oriented
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- Self-motivated, able to work within KPI timeframes
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- Stay focused and calm under pressure
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- Highly motivated
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Condition of Employment: Successful outcome of a National Police Check and medical assessment

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📌 Field Services Technician (Gold Coast) 4-on, 4-off roster (City of Gold Coast)
🏢 Cubic Transportation Systems
📍 City of Gold Coast