Job Description

We're looking for a reliable, capable and motivated person to join our small team in Helensvale.

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We value people who show up, work hard, take responsibility and can be counted on by the people around them.

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You don't need vehicle transport experience - we can teach you that. What matters more to us is your work ethic, attitude, common sense, ability to learn and willingness to take ownership.

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You'll be helping customers with transport quotes and bookings, answering inbound calls and emails, coordinating jobs and solving day-to-day problems.

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As you learn the business, you'll be given more responsibility and independence. We're looking for someone who wants to become a trusted, long-term member of our team, rather than simply looking for their next job.

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What You'll Be Doing

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- Answering inbound customer calls and emails
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- Providing vehicle transport quotes and assisting with bookings
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- Following up enquiries and helping convert them into bookings
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- Coordinating jobs with customers, carriers and depots
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- Monitoring bookings and following up when required
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- Managing customer expectations around timing, delays and changes
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- Resolving customer and operational issues professionally
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- Taking ownership of tasks and following them through to completion
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What We're Looking For

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You'll be a great fit if you:

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- Are reliable and take your work commitments seriously
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- Have a strong work ethic and positive attitude
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- Take pride in doing your job properly
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- Communicate confidently and professionally by phone and email
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- Learn quickly and have good attention to detail
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- Use common sense and think through problems before escalating them
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- Stay calm when dealing with difficult situations or customers
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- Take initiative rather than waiting to be told what to do
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- Can work independently once trained
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- Want a stable, long-term position and the opportunity to grow with a business
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Key to Know

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This is a full-time, office-based position in Helensvale, Monday to Friday, 9:00am–5:00pm.

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It is not a hybrid or work-from-home role.

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We're a small team, so every person matters. We're looking for someone who takes pride in being the person others can rely on and who wants to contribute.

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In return, when you demonstrate that you're capable and dependable, you'll be trusted with more responsibility, given greater independence and have the opportunity to become a key part of our team.

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What We Offer

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- Monday-to-Friday hours with no weekend work
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- Consistent working hours
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- Increasing responsibility and independence as you develop
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- Recognition for people who show initiative and take ownership
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- The opportunity to build a genuine long-term position within the business
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📌 Customer Service & Sales Coordinator (City of Gold Coast)
🏢 Car Transport Express
📍 City of Gold Coast