Job Description

SunDoctors Skin Cancer Clinics – Nelson Bay NSW

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At SunDoctors, we are more than a clinic network — we are Australia's fastest‐growing skin cancer organisation, committed to helping patients live healthier lives through early detection and expert care. With our own specialised pathology laboratory, modern clinics, and a supportive, people‐first culture, what we do truly matters.

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About the Role
n Do you enjoy variety in your day, love meeting new people, and take pride in leading by example? We are looking for a warm, experienced, and professional Senior Receptionist to be the welcoming face of our Nelson Bay clinic.

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This is a part time position working three to four days per week, where you will play a key role in creating a positive first impression for our patients while taking ownership of the smooth day-to-day operation of the clinic's front desk.

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If you thrive in a fast-paced setting, possess strong healthcare administration skills, and are passionate about delivering high-quality service while supporting a small team, we would love to meet you.

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Key Responsibilities:

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Deliver warm, welcoming, and exceptional customer service to our patients and visitors.

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Manage appointment bookings, doctor schedules, and procedures with care and efficiency to maintain optimal clinic flow.

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Act as the senior point of escalation for non-routine patient enquiries, complaints, and complex billing questions.

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Process patient billing and documentation with strict accuracy,



including standard Medicare, DVA, private payments, and surgical MBS items.

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Provide day-to-day guidance, technical support, and mentoring to junior reception staff and new team members.

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Oversee pathology tracking and recall management to ensure results are promptly followed up and finalised.

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Maintain a well‐organized, fully stocked, and professional reception and waiting area.

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What We're Looking For:

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1–2+ years of experience in a medical reception or healthcare administration role (skin cancer or GP clinic experience is a strong plus).

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Experience with Best Practice software is highly advantageous.

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Solid working knowledge of Medicare billing processes, including surgical items and DVA.

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Excellent verbal and written communication skills with a confident, empathetic approach.

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High‐level administrative and problem‐solving skills, with the ability to multitask and maintain attention to detail under pressure.

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A proactive, team‐oriented mindset, flexibility, and a positive, can‐do attitude.

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Join a friendly, highly collaborative team where you are genuinely valued.

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Make a real difference every day supporting life‐saving skin cancer care.

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Ready to make a difference and grow your career in a fulfilling environment?

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As part of our commitment to providing a safe and secure environment for our patients and staff, police checks will be conducted as part of the hiring process.

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📌 Senior Receptionist (Fingal Bay)
🏢 SunDoctors Skin Cancer Clinics
📍 Fingal Bay