Job Description

We are seeking an experienced customer service and administrative professionals at the APS4 level to join our Commonwealth Government client. The successful candidate will work in a fast-paced, telephony-based environment, serving as an initial point of contact for clients and stakeholders while providing operational and administrative support to service delivery teams.

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An initial 24-month labour hire contract is on offer.

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This role is full time (37.5 hours per week) and is based in Brisbane, QLD. The role operates within a rostered environment between 7:30am and 5:30pm, Monday to Friday.

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Please note: only Australian citizens who have the ability to obtain and maintain a Baseline security clearance can be considered for this role. Employment will be contingent on passing a pre-engagement check and holding Working a Vulnerable People registration or a Working with Children Check.

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Duties:

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- Undertake frontline telephony duties and manage all initial client and stakeholder contact.
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- Efficiently interact with multiple ICT systems to manage client information and respond to enquiries as a member of a remote administrative team, in line with expected KPI and performance targets.
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- Monitor and ensure compliance with telephony schedule and service standards.
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- Facilitate the timely resolution of process and procedural enquiries.
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- Provide process knowledge and support to team members.
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- Deliver front-of-house and administrative support across service delivery streams, including data entry and record management.
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- Attend and actively participate in learning and development activities, while engaging in regular coaching and performance discussions.
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- Provide administrative support to learning and development activities, including training assistance where required.
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- Demonstrated experience supporting business operations and service delivery within a health, human services and/or government environment.
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- Strong IT skills and the ability to quickly learn and navigate new systems.
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- Excellent written and verbal communication skills.
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- Strong attention to detail and organisational skills.
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- Well-developed interpersonal skills and the ability to work effectively in a fast-paced service delivery environment.
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About the role

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We are seeking an experienced customer service and administrative professionals at the APS4 level to join our Commonwealth Government client. The successful candidate will work in a fast-paced, telephony-based environment, serving as an initial point of contact for clients and stakeholders while providing operational and administrative support to service delivery teams.

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An initial 24-month labour hire contract is on offer.

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This role is full time (37.5 hours per week) and is based in Brisbane, QLD. The role operates within a rostered environment between 7:30am and 5:30pm, Monday to Friday.

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Please note: only Australian citizens who have the ability to obtain and maintain a Baseline security clearance can be considered for this role. Employment will be contingent on passing a pre-engagement check and holding Working a Vulnerable People registration or a Working with Children Check.

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Duties:

n

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- Undertake frontline telephony duties and manage all initial client and stakeholder contact.
n




- Efficiently interact with multiple ICT systems to manage client information and respond to enquiries as a member of a remote administrative team, in line with expected KPI and performance targets.
n
- Monitor and ensure compliance with telephony schedule and service standards.
n
- Facilitate the timely resolution of process and procedural enquiries.
n
- Provide process knowledge and support to team members.
n
- Deliver front-of-house and administrative support across service delivery streams, including data entry and record management.
n
- Attend and actively participate in learning and development activities, while engaging in regular coaching and performance discussions.
n
- Provide administrative support to learning and development activities, including training assistance where required.
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Requisite skills/experience:

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- Demonstrated experience supporting business operations and service delivery within a health, human services and/or government setting.
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- Strong IT skills and the ability to quickly learn and navigate new systems.
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- Excellent written and verbal communication skills.
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- Strong attention to detail and organisational skills.
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- Well-developed interpersonal skills and the ability to work effectively in a fast-paced service delivery environment.
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Culture and benefits

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People enjoy contracting with relatbl because our business is owned and managed by people who have first-hand experience working as contractors. We can relate. We treat people the way we would want to be treated, and we provide a range of perks and benefits to our staff.

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Applications for this position close at 5:00pm on Thursday 20 August 2026. Applications received after the closing date will be considered for similar future roles.

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📌 Senior Service Support Officer (Queensland)
🏢 Relatbl Recruiting
📍 Queensland