Reporting to the General Manager, you will work closely with our Scheduler and a small field technician team to keep service work moving. You will review completed jobs, coordinate follow-up and planned maintenance, prepare quotes and help improve the systems and processes behind the operation.
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Key responsibilities
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Review completed technician jobs and make sure the next action is clear.
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Prepare repair, service and installation quotes, with technical support available for complex appliance quotes.
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Work with the Scheduler to coordinate planned maintenance and efficient service runs.
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Support technicians with job information, quality standards and day-to-day operational issues.
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Keep customers informed and help manage parts, suppliers and follow-up work.
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Use Simpro, Excel, automation and emerging AI tools to improve administration and service delivery.
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About you
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Strong administration and organisation skills, with confidence using Excel and business systems.
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Experience in service coordination, field service, trade administration or another technical environment
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Practical technical understanding and confidence interpreting technician notes, parts and labour requirements.
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Trade and appliance background is highly favourable
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Comfortable preparing quotes and knowing when specialist technical input is required.
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Clear communicator who enjoys working with technicians, customers and suppliers.
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Proactive, adaptable and interested in using technology, automation and AI to work more efficiently.
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About us
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Appliance Services Australia is an established Melbourne service business providing appliance repair, installation and planned maintenance for corporate and commercial customers. We have a robust, down-to-earth culture where our technicians, scheduling, administration and management teams work closely together and support each other.
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📌 Service Delivery Coordinator - Appliance Services (City of Kingston)
🏢 Appliance Services Australia
📍 City of Kingston
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