Job Description

Real strategy. Real support. Real results. | Level 2 Service Desk Engineer - Hallam, VIC

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- Be part of a growing business and achieve fantastic outcomes for our clients.
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- Enjoy a base salary from $70,000 - $80,000 + Super, plus a host of excellent advantages & reimbursements.
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- Progress your career during your time with us through ongoing professional development opportunities.
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About GPK Group

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Established in 1999, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services. With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions, ensuring technology not only meets but anticipates the needs of its diverse clientele.

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GPK Group aspires to be Australia's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company. Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape. What sets us apart is our commitment to delivering tangible results, and reducing IT overheads while maximising operational efficiency. Join us at GPK Group , where exciting projects and a mission to redefine IT solutions await the brightest minds looking to make a real impact.

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GPK Group is seeking a full-time Level 2 Service Desk Engineer to join our Hallam, VIC office ! You'll be part of our head office team, playing a hands-on role across our end-to-end Service Desk and some onsite desktop-related work, collaborating with our client base and establishing strong relationships. This is a crucial role within GPK Group that will see the successful candidate designing, building, testing, and implementing ICT systems and solutions for our clients.

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Managing the end-to-end process,



you will drive client projects and be responsible for effectively documenting the scope of the work and creating accurate records for GPK and the client.

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Key areas of responsibility include, but are not limited to:

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- Retail Technologies
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- Networking
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- Servers and Storage
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- Internet Service Provision
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- Hosting
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- Telecommunications
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- Security
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- Technical support, advice, coaching, mentoring and training
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You will be providing network and hardware management for our clients. While typically, this will occur during normal Monday to Friday business hours, some after-hours work will also be available for those keen to increase their take-home pay. Please click here for the full job description.

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What You'll Bring to the Role

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Critical to your success in this role will be a passion for all things ICT. Experience in an MSP environment is highly regarded . This role suits someone who's already spent time at Level 1 and 2 and is ready to take the next step , with an appetite for further certifications ( which we'll support and pay for ).

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Your highly developed communication and interpersonal skills, along with your confidence, will allow you to build positive relationships with our clients and our broader network of internal and external stakeholders.

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Other requirements include:

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- Experience with a broad range of IT systems and programs, including firewalls, Microsoft platforms and virtual environments
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- Experience working with a ticketing/documentation system such as ConnectWise or IT Glue
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- Experience managing complex multisite clients
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- Technical account management experience
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- Valid driver's licence and reliable transportation
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- Qualification in related IT
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- Strong communication skills and the ability to connect with different stakeholders
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Additionally, you should possess strong analytical and problem-solving skills, which will enable you to be creative and innovative in your solutions. You will also seek to find long-term, permanent solutions to the problems presented by your clients.

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Desirable (not essential):

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- Exposure to SOTI and Azure
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- Familiarity with PBX solutions, preferably 3CX, or general phone system exposure
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- Exposure to retail systems
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- An interest in emerging AI technologies
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- A strong interest in security/cybersecurity
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Be Rewarded

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This role comes with a base salary package between $70,000 - $80,000 + Super , depending on skills and experience, plus a host of great benefits including:

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- Choose between BYO device , tech allowance , or company gear
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- Free internet provided after probation
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- Wellness reimbursements for your gym, fitness and more
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- Training and development opportunities, including paid study time!
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- Paid Friday in-office lunches
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- Car allowance and car park negotiable for the right candidate
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- Enjoy a healthy work/life balance with the ability to work from home after probation
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GPK Group - Unifying Technology

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Founded in 1999, GPK started as a small Information Technology support supplier providing services to small to medium sized business in the Melbourne area.

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GPK now has offices in Melbourne, Brisbane, Perth and Adelaide and provides services and solutions from Information Technology, Point of Sale software, Cloud Technology through to leading edge Security systems.

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We have a passion to support our customers to grow and succeed in a world that is becoming more complex. GPK's mission is to be our customers trusted technology partner.

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📌 Service Desk Engineer - VIC (Williamstown)
🏢 GPK Group
📍 Williamstown