Technical Services Consultant | MSP | Greater Melbourne Area
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- 4 days on site 1 day in office
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- Up to $100K base + Car Allowance + SA on offer!
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An award winning SME MSP is looking for a Technical Services Consultant to develop a technical relationship with clients to align them to the business's process and outcomes. The TSCwill create deep trust with the clients and provide strong consultative value.
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You'll be the trusted advisor clients rely on, blending strong technical skills with commercial awareness and clear communication, ensuring the best possible service for clients.
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What You'll Do
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- Align clients to a standardised tech stack
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- Identify and resolve recurring technical issues
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- Deliver recommendations monthly to improve client environments
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- Conduct client site visits 4 times per week, proactively improving all aspects of the MSP service offering to the client.
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- Create explicit documentation to ensure smooth handover to relevant team for problem resolution.
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- Communicate with internal teams and clients clearly and effectively
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- Hold the technical knowhow to fix smaller issues on the spot (when possible).
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What You Bring
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- MSP experience (Level 1.5+ Service Desk or higher)
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- Solid knowledge of M365, Azure, Hyper-V, servers, networking and firewalls
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- Hands-on with tools like N-Able, ConnectWise, Autotask and ITGlue
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- Strong documentation skills and stakeholder management
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- Confident working across technical, operational and client-facing area
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What You Need to Suceed
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- A proactive hollistic approach (You are the IT guru these clients need)
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- Strong and clear communication (These end users aren't as techy as you and will need help understanding)
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- A passion for client satisfaction (We aren't just ticking boxes, we are working together for the same goal)
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- A love for the game (You will be aligning IT day in and day out, but wouldn't have it any other way)
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Why This Role
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Join a team that values proactive work over reactive firefighting. Your impact will help shape the client experience, drive alignment and improve service delivery.
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There is a variety of progression opportunities in this role, such as Operations Manager, Team Leader or Account Executive.