Job Description

About NPS

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As one of AFR's Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development '22 & '23 and a leader in our chosen fields New Plumbing Solutions (NPS) is seeking a reliable and experienced Scheduling Administrator.

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About NPS

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As one of AFR's Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development '22 & '23 and a leader in our chosen fields Recent Plumbing Solutions (NPS) is seeking a reliable and experienced Scheduling Administrator.

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From humble beginnings NPS has grown to a national organisation with circa 300 staff. At NPS we provide high-quality services for industry, government, and water authorities with significant growth in emerging areas of digital metering and IoT device management.

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About The Role

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Due to company growth, we are seeking a proactive customer service person to oversee various contracts in our metering connections team.

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Located in Laverton, this dynamic role involves managing schedules for field employees in a fast-paced environment.

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You Will Be Responsible For

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- Handling and addressing inquiries across our inbound and outbound customer service channels
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- Monitoring, controlling, and managing work orders and job requests.
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- Daily management of schedules.
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- Data entry and reporting.
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- Assisting field staff with enquiries.
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- Liaising with clients and plumbers.
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- Complete jobs-management and invoicing requirements as required
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- Assisting with the processing of quotations
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- Administration and ad hoc duties
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- Conduct work reviews and audits for quality improvement purposes
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- Follow up on incomplete or problematic jobs to ensure completion and customer satisfaction
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About You

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You will enjoy working in a fast-paced friendly team who pride themselves on delivering great customer services we want to hear from you!

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As part of our busy team, you will need to have:

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- Experience in a Customer Service environment, answering and handling telephone/email enquiries.
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- Strong interpersonal skills.
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- Flexibility and adaptability.
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- Ability to multi-task and prioritise effectively
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- Ability to problem solve in a fast-paced environment.
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- Strong attention to detail
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- Excellent time management skills and proven ability to prioritise your workload.
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What's On Offer

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Join a growing business with many career pathways and opportunities. You will join a team of really supportive people who give a sh*t and play as a team!

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We recognise the great work our people do and hold monthly business updates where we celebrate success with morning teas and lunches.

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- The opportunity to join a great team of like-minded people.
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- Competitive remuneration package commensurate with experience.
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- Great team culture and development opportunities.
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- Investment in your training.
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- Free parking on site.
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- Reward and recognition programs.
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- A genuinely friendly and supportive team.
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38-hour week - Initial hours 9am-5pm. 100% site-based role.

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New Plumbing Solutions are passionate about providing equal employment opportunities and embracing diversity.

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📌 Scheduling Administrator (Victoria)
🏢 New Plumbing Solutions
📍 Victoria