Job Description

Customer Service Representative - Manufacturing & Distribution

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Customer Service Officer

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Location: Northern Suburbs Melbourne

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Employment Type: Temporary

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Hourly Rate: $35+ p/hr

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Duration: Short term opportunity

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An exciting opportunity exists for an experienced and customer-focused Customer Service Officer to join a well-established Australian business operating within a rapid-paced manufacturing and distribution environment.

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This role plays a critical part in ensuring customers receive exceptional service while supporting the end-to-end order fulfilment process. You will act as the key point of contact for customers, liaising with internal teams to ensure orders are processed accurately and delivered on time.

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Key Responsibilities

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- Process customer orders accurately and efficiently.
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- Respond to customer enquiries via phone and email.
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- Manage customer order status updates and delivery expectations.
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- Investigate and resolve customer complaints and service issues.
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- Liaise with internal departments including sales, warehouse, logistics and operations.
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- Maintain customer information and records within company systems.
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- Monitor stock availability and communicate potential supply issues.
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- Provide exceptional customer service and build strong client relationships.
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- Support continuous improvement initiatives within the customer service team.
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About You

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- Previous experience in a Customer Service, Sales Support or Order Processing position.
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- Strong communication and relationship-building skills.
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- Experience working within a manufacturing, FMCG, wholesale, distribution or logistics environment.
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- Strong attention to detail and administrative skills.
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- Ability to manage multiple priorities in a fast-paced environment.
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- Confidence working with ERP systems and Microsoft Office applications.
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- A proactive and solutions-focused approach to customer service.
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Highly Regarded

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- SAP experience.
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- Experience processing customer orders and coordinating deliveries.
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- Exposure to inventory, warehouse or supply chain operations.
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What's on Offer

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- Stable, growing organisation.
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- Supportive team environment.
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- Diverse and fast-paced role with variety.
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- Opportunity to develop your career within customer service and operations.
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- Convenient Northern Suburbs location with onsite parking available.
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If you enjoy building relationships, solving problems and delivering an exceptional customer experience, we'd love to hear from you.

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At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

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We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.

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📌 Customer Service (Parramatta)
🏢 Hoban
📍 Parramatta