Job Description

We are looking for dedicated Customer Service Officers (Operator and Concierge) to support various race days in Randwick Racecourse between September and November. We have multiple dates available.

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As a Customer Service Officer, you will be responsible for providing exceptional customer service, operating wagering terminals or overseeing EBT machines. This is NOT a food and beverage assignment.

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You will need to pass (1) Fit To Work background check and (2) TAB compliance training (online) as prerequisites for this role. You will also need to attend in-person training days (paid) prior to the actual race days.

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WHAT YOU WILL DO

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- Greet and assist customers in a friendly and professional manner
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- Operate wagering terminals and 'standalone' EBT machines
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- Oversee cash handling procedures and reconciliation
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- Resolve customer inquiries and issues
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- Adhere to company policies and procedures at all times
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- Promote a safe and inclusive setting for customers and colleagues
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WHAT YOU NEED TO HAVE

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- Must be over the age of 18
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- Previous experience in customer service or a similar role (desirable)
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- Strong communication and interpersonal skills
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- Proficiency in operating wagering terminals and EBT machines is an asset (desirable)
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- Knowledge of responsible gambling practices is (preferred)
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- Be able to commit to all training and actual race dates
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📌 Customer Service Officer (Rand)
🏢 Programmed GO
📍 Rand