As a Holiday Booking Consultant at McGrath Port Stephens, you will play a vital role in delivering exceptional customer service and bookings for our holiday rental properties located in the beautiful Nelson Bay area of NSW. This full-time position will see you working closely with both recent and returning guests to ensure their holiday experience is seamless from start to finish.
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What you'll be doing
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- Responding to inbound enquiries from potential guests, providing information on our holiday rental properties and availability
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- Processing holiday bookings and managing the reservation system to ensure accurate data and timely confirmations
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- Providing exceptional customer service to guests throughout the booking process and during their stay
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- Assisting with guest check-in and check-out procedures as needed
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- Maintaining strong relationships with our property owners and providers
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- Supporting the wider reservations and customer service team as required
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What we're looking for
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- Previous experience in a customer service or reservations role, ideally within the tourism or hospitality industry
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- Excellent communication and interpersonal skills, with the ability to liaise with a diverse range of customers
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- Strong time management and organisational abilities to juggle multiple bookings and enquiries
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