Job Description
Based in Footscray, this role is part of MEGT's Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers! As a Customer Service Officer, you'll deliver a high-quality experience to job seekers whilst supporting the delivery of the Workforce Australia contract.
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You'll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you'll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.
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About you
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You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You're confident handling enquiries, juggling priorities, and exceeding service standards:
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- Demonstrated ability to foster positive relationships with various stakeholders
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- Excellent oral and written communication skills
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- Confidence in dealing with enquiries face to face and managing competing priorities
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- High computer literacy
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- Efficiency working autonomously
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Find your ME at MEGT
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At MEGT,
we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982!
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We're proud to be certified Outstanding Place to Work - and we live it every day. We support work-life balance and offer great benefits to help you thrive:
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- 14 weeks paid parental leave after 6 months
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- 3 paid Christmas close-down days
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- Buy or cash out extra annual leave + 17.5% leave loading
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- Pro-rata long service leave after 7 years
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- Salary packaging available (non-PBI)
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- Travel, retail, entertainment and health insurance discounts
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- Employee Assistance Program (includes Nurse on Call)
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The MEGT Commitment
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At MEGT, people are at the heart of everything we do. Our values - United, Savvy, Trailblazers, and Thrive - guide our culture and the way we work.
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We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
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📌 Customer Service Officer (Victoria)
🏢 Megt
📍 Victoria