Job Description

You'll take ownership of a broad range of reception and administrative responsibilities, including:

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- Welcoming patients and visitors and providing exceptional customer service
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- Managing incoming phone calls, emails, and patient enquiries
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- Coordinating and scheduling appointments
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- Liaising with patients, specialists, healthcare providers, insurers, and other stakeholders
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- Supporting patients throughout their treatment journey
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- Preparing clinic and theatre schedules
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- Coordinating patient documentation and surgical paperwork
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- Maintaining accurate patient records and ensuring compliance with privacy requirements
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- Processing patient billing and payments
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- Managing invoicing for private patients, DVA clients, and third-party insurers
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- Assisting with reconciliations and administrative reporting
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- Using practice management systems to maintain records and support clinic operations
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- Supporting the use of healthcare technology and AI-driven administrative tools
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You'll take ownership of a broad range of reception and administrative responsibilities, including:

n
- Welcoming patients and visitors and providing exceptional customer service
n
- Managing incoming phone calls, emails, and patient enquiries
n
- Coordinating and scheduling appointments
n
- Liaising with patients, specialists, healthcare providers, insurers, and other stakeholders
n
- Supporting patients throughout their treatment journey
n
- Preparing clinic and theatre schedules
n
- Coordinating patient documentation and surgical paperwork
n
- Maintaining accurate patient records and ensuring compliance with privacy requirements
n
- Processing patient billing and payments
n
- Managing invoicing for private patients, DVA clients, and third-party insurers
n




- Assisting with reconciliations and administrative reporting
n
- Using practice management systems to maintain records and support clinic operations
n
- Supporting the use of healthcare technology and AI-driven administrative tools
n

3-month contract with strong potential for extension or permanency. Based in Bowen Hills with on-site parking.

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- Previous experience in a receptionist, administration, or medical administration role
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- Strong organisational skills and the ability to manage multiple priorities
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- Excellent communication and interpersonal skills
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- A professional and patient-focused approach
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- High attention to detail and accuracy
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- The ability to work independently while contributing positively to a team environment
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- A proactive attitude and willingness to take ownership of tasks
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Highly regarded:

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- Experience within a specialist medical practice
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- Experience managing appointments, referrals, billing, and patient administration
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- Exposure to surgical, procedural, or pain management environments
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- Experience using Xestro Practice Management Software
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- Experience using Heidi AI or similar healthcare technology platforms
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Join a well-established specialist healthcare practice experiencing continued growth. With a strong focus on patient care, professionalism, and innovation, they are seeking a capable and proactive Receptionist to support their team and ensure a seamless experience for patients and stakeholders alike.

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- 3-month contract with strong potential for extension or permanency
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- Hourly pay between $36 and $44 AUD, based on experience.
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- Opportunity to work in a healthcare setting in Bowen Hills.
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- In office parking provided
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- Opportunity to join a growing specialist healthcare practice
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📌 Medical Receptionist (Queensland)
🏢 Michael Page
📍 Queensland