Job Description

A boutique MSP in North Sydney is searching for a Service Desk Analyst who brings energy, curiosity, and a can‐do attitude every day.

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This role isn't just tickets — you'll also support the project team on deployments, upgrades, and onsite work, giving you hands‐on exposure to real technical growth.

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You'll begin onsite while you learn the environment, then transition into a hybrid model (1-day WFH per week) once training and the initial ramp‐up period are complete.

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What You'll Work With

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- Microsoft 365 (tenants, configs, conditional access)
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- Networking (routers, switches, APs)
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- Backup systems, patching, documentation tools
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- Project tasks: hardware rollouts, upgrades, onsite deployments
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Your Day-to-Day

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- Resolve tickets with speed, accuracy, and ownership
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- Support users via phone, email, and remote tools
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- Manage onboarding/offboarding, access issues, password resets
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- Troubleshoot networking and connectivity problems
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- Perform remote + onsite support
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- Assist senior engineers with project work
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- Work closely with a team that mentors and supports your growth
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You'll Fit Right In If You Have:

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- Level 1/2 experience supporting users across Microsoft 365, Windows, and networking environments
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- 2+ years' experience in an Australian MSP or similar environment (Local MSP experience is essential due to client expectations and workflows.)
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- Strong communication skills and a friendly, qualified vibe
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- A proactive, energetic approach to learning and problem solving
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- Interest in Microsoft, cyber, networking, or cloud pathways
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- Ability to work onsite in North Sydney when needed
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- Local tertiary education (TAFE, Uni, or IT courses) is highly regarded
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Nice to Have

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- Microsoft certifications
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- Experience supporting senior stakeholders and high‐priority users
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📌 Service Desk Analyst (New South Wales)
🏢 Focused On Recruitment
📍 New South Wales