Job Description

As one of the most successful and awarded mortgage brokerage's in Australia we are looking for a Broker Support Officer to join our team. Here at Tiffen & Co we assist hundreds of Australians to secure the best loan product tailored to their individual needs.

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We are looking for a professional to join our administration team in the role of Broker Personal Assistant. We possess energy, dedication, enthusiasm and a passion for excellence and are seeking a candidate that exemplifies these values.

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Job tasks and responsibilities

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This role requires an experienced and outgoing qualified who is driven to deliver outstanding customer service.

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Responsibilities include:

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- Manage the loan process from submission through to settlement for Loan Consultants of Tiffen & Co.
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- Administer finance applications to ensure they are approved and settle.
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- Handle enquiries from clients.
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- Receive files from Loan Consultants.
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- Prepare loan serviceability calculators.
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- Collate and prepare loan application.
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- Submit application to the lender.
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- Track application to approval.Track application to settlement.
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- Maintain company Greenbook.
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- Advise clients of the success or otherwise of their loan application.
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- Provide high level personal support to Loan Consultants.
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- Provide back up support to the office's administrative support functions (for example, undertaking Reception/Front of House duties) to cover staff absences and breaks.
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- Manage key stakeholder relationships.
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- Manage heavy workload, short deadlines, maintain confidentiality and act with discretion.
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Skills and experience

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The successful person will have previous administration experience, preferrably in a mortgage and finance environment, however not essential, and will become an integral part of the team.

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To be successful in this role you will require:

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- Demonstrated record of performance in a fast paced office environment.
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- Computer literacy with Microsoft Office suite.
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- Demonstrated experience using web based applications and databases, particularly those used within the lending environment.
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- Commitment to integrity, honesty and quality client-focused services.
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- Sound interpersonal, liaison, written and oral communication skills.
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- Willingness to learn and embrace change.
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- Ability to work in a team environment without supervision.
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- Ability to manage all client interactions in a calm and professional manner, including difficult situations and those involving conflict.
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- Excellent personal presentation.
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- Ability to work under strict timelines.
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- Strong attention to detail.
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- High level organisation and prioritisation skills.
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Candidates must be an Australian citizen or permanent resident. You will only be contacted if successful.

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What's in it for You?

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- Job security - Long-term stability and career growth with a premium mortgage broker advisory firm.
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- Work in fast-paced, busy and fun environment
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- Great working culture where you are valued
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- Ongoing training and development provided
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- A professional, supportive and dedicated team
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📌 Personal Assistant (Canberra)
🏢 Tiffen and
📍 Canberra